Business Program Manager, Culture & Transformation

Overview

MCAPS-Core accelerates customer outcomes and business growth by uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission. We help customers realize value faster and turn innovation into measurable business impact through deep technical expertise and differentiated go-to-market execution. By delivering AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, we help drive repeatable growth and capture market share.

MCAPS-Core AI Business Solutions (ABS) is at the forefront of Microsoft's AI transformation, helping organizations become AI-powered businesses. We bring together Microsoft's AI platform, customer expertise, and end-to-end execution capabilities to accelerate adoption and deliver measurable business outcomes. From Copilot and AI agents to AI-powered business processes, we help customers reimagine how work gets done and realize value faster. Our team is helping shape the future of work and turn the promise of AI into meaningful value for customers, partners, and Microsoft.

Within ABS Sales Acceleration, the Business Program Manager, Culture & Transformation will provide dedicated ownership of AI adoption, team culture, and complex business programs. This role will help turn AI-first expectations into day-to-day practice by prioritizing opportunities, removing adoption barriers, and equipping managers to reinforce new behaviors. It will measure improvements in quality, efficiency, and business impact while leading culture and organizational health programs that support and engage our people through change.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

AI-Enable the ABS Sales Acceleration Operating Model

• Own and deliver programs to AI-enable the operating model, improving the quality, efficiency, and business impact of the team and key processes. This includes project prioritization, execution, readiness, team-level adoption, measurement, and iteration.
• Partner with key ABS Core stakeholders to develop consistency, leverage, and accelerate outcomes across ABS Core.
• Partner with ABS Sales Acceleration leaders and managers to embed AI-first behaviors into operating rhythms, expectations, and management practices, translating the AI-first operating model into clear behavioral expectations that managers can reinforce and individual contributors can act on.
• Identify and systematically remove organizational, tooling, and behavioral barriers to adoption.
• Build feedback loops that connect adoption realities back to operating model design.

Build a Healthy Team Culture and Organizational Health

• Own the planning and execution of team culture and organizational health programs aligned to the ABS Sales Acceleration people strategy, including town halls, live and virtual offsites, and coordination of the Extended Leadership Team community of leaders, managers, and key individual contributors.

Measure Impact and Drive Continuous Improvement

• In partnership with Sales Acceleration leaders, define and track leading and lagging indicators of culture programs and AI-enabled operating model adoption.
• Surface adoption patterns, blockers, and bright spots to senior leaders with decision-ready clarity, using data to continuously improve programs and inform where effort is focused next.

Lead Initiatives that Accelerate Business Growth and Excellence

• Lead a portfolio of ABS Sales Acceleration projects, including project plans, documentation of roles and responsibilities, timelines, milestones, financial management, performance metrics, and resource needs for highly complex programs.
• Communicate program status and risks to relevant stakeholders and hold stakeholders accountable for established schedules, risk mitigation plans, and processes.
• Establish project objectives and success criteria collaboratively with stakeholders.

Other

• Embody our Culture and Values

Qualifications

Required Qualifications

• Bachelors Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience

Preferred Qualifications

• Program design, management, and execution experience, from concept through measurable, sustained outcomes.
• Working knowledge of AI tools and workflows, including adoption dynamics within teams.
• Demonstrated success driving large-scale behavior or technology adoption in a sales organization through scalable resources and community engagement.
• Ability to partner across matrixed teams, navigate complex systems, and influence leaders and team members without direct authority.
• Ability to translate complex change into clear expectations and observable behaviors.
• Leadership reporting and storytelling skills, including communicating program progress, insights, and outcomes.
• Program leadership supporting culture and organizational health, including virtual and live team events, cross-team culture and transformation initiatives, and manager and leader communities.

Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.