Business Professional - Senior Order To Cash Specialist

Take an active role in identifying and resolving any issues from order to cash including proactively addressing any potential order/quote issues and billing discrepancies. When you’re part of the team, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe and you’ll be valued and recognized for your performance.

Title: Senior Order to Cash Specialist
Location: Santa Clara, CA 95054
Duration: 0-06+ months
Shift: Monday-Friday 8: 00am-4: 30pm
Pay Rate: $30/Hour

Job Description:
When you’re part of the team, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe and you’ll be valued and recognized for your performance.
With dedicated managers and inspiring coworkers to support you, you’ll find the resources and chances to define meaningful contributions to the world while building a vibrant career!

What will you do?
•Review and accurately process incoming purchase orders applying Quotations, customer contracts, applying business rules and policies
•Perform research and update customer records in ERP systems
•Resolve purchase order deficiencies with customers and internal business functions
•Manage open orders throughout the billing and shipment process including processing order changes
•Take an active role in identifying and resolving any issues from order to cash including proactively addressing any potential order/quote issues and billing discrepancies
•Identify process improvement opportunities to improve customer experience and business results
•Generate and send invoices to customers and commercial representatives
•Proactively advise management of any risk to contractual performance
•Provide timely and detailed communication to all customers’requests
•Communicate regularly with management on any critical issues or opportunities
•Assist Customer Operations and Support Manager or team as needed


How will you get here?
•High school diploma or equivalent required with a minimum of four years of customer service experience
•A 4-year degree with a minimum of one year customer service experience

Knowledge, Skills, Abilities
•Prior experience performing order entry, order management and billing in Enterprise Resource Planning (ERP) system highly preferred
•Strong problem solving and analytical skills
•Ability to prioritize daily work and stay organized while managing multi-tasks
•Handle high volume of transactions
•Ability to work in a fast-paced environment with minimal direction.
•Strong attention to detail
•Excellent written and verbal communication skills
•Demonstrated success working in a fast-paced environment
•Ability to complete multiple duties with accuracy, shifting from one to another with frequent interruptions and challenging deadlines
•Great teammate, yet can work independently
•Proficiency in Microsoft Excel, Word, and Outlook

Phone Interview first followed by In Person Interview

Employee Benefits:
At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
•Four options of medical Insurance
•Dental and Vision Insurance
•401k Contributions
•Critical Illness Insurance
•Voluntary Permanent Life Insurance
•Accident Insurance
•Other Employee Perks

EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal-opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.