Business Processes, Call Centers, Communication Skills, Customer Support/Service, Interpersonal Skills, Microsoft Office, Presentation/Verbal Skills, Process Analysis, Resolve Customer Issues, Transaction Processing/Management
Duration: 3 months Contract
Location: Remote
Responsibilities- Answer customer inquiries by providing high-quality responses
- Efficiently process transactions and track responses to ensure completion.
- Enhance and strengthen relationships between our clients and customers by using strong communication skills, keen listening skills, and empathy.
- Efficiently access and navigate systems to provide a complete and integrated response to the customer’s inquiry.
- Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.
- Required Qualifications
- High school diploma or equivalent required.
- Proficiency with PC and Microsoft Office
- Customer service experience required.
- Ability to work a shift during the hours of operation
- Must be flexible with overtime; shifts may occasionally change based on business needs.
- A passion for serving customers and a personal commitment to attendance in a dynamic, fast-paced environment.
Preferred Qualifications:- Prior call center experience preferred.
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eTeam Inc.
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