Business Process Review Analyst

The Business Process Review Analyst will be the SME (Subject Matter Expert) for customer service systems, processes, and procedures. This knowledge is used to identify and solve operational challenges while improving operational efficiency and effectiveness.

Hybrid from Atlanta, GA, Dallas, TX or Irvine, CA. 

• Conduct comprehensive reviews and analyses of current business processes within Account Services.
• Identify inefficiencies, risks, and areas for improvement in workflows as well as procedures.
• Collaborate with stakeholders to gather requirements, understand business needs, and communicate requirements to department stakeholders.
• Interface with Murata Japan for development and installation of customer service-related tools as well as systems.
• Develop clear documentation of processes, including process maps and SOPs (standard operating procedures).
• Recommend and implement process improvements as well as automation opportunities.
• Monitor and measure the effectiveness of implemented process changes.
• Support change management initiatives and provide training or guidance as needed.
• Ensure compliance with internal policies and relevant regulatory requirements.
• Prepare reports and presentations to communicate findings and recommendations to senior management.

• Bachelor’s degree in Business Administration, Management, Industrial Engineering, or a related field.
• 2+ years’ experience in business process analysis, process improvement, or a related role.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in process mapping tools (e.g., Visio, Lucidchart) and data analysis software (Excel, SQL, etc.).
• Excellent communication and interpersonal skills to work effectively with diverse teams.
• Ability to manage multiple projects and prioritize tasks effectively.

• Develop training materials to drive understanding and adoption of new systems as well as processes.
• Update existing training materials regularly to ensure accuracy and effectiveness.
• Interface with Business Process Review teams and act as the SME for Account Services related processes, procedures, and requirements.

• Knowledge of Lean, Six Sigma, or other process improvement methodologies is a plus.
• Previous Project Management experience.
• Data analysis and reporting experience.
• Proficiency using SQL
• Proficient in Process Mapping.

California Salary depending on location:

Minimum Salary: $58,605

Maximum Salary: $74,721 

• Comprehensive benefits package including medical, dental, and vision insurance.
• Generous Paid Time Off including paid holidays and floating holidays.
• 401(k) employer match on retirement planning.
• Hybrid working schedule for eligible positions.
• Tuition reimbursement on approved programs.
• Flexible and health spending accounts.
• Talent Development program.