Job Title: Business Process Engineer

Location: Dallas, TX or Plano, TX | Hybrid (2-3 days onsite)

Employment Type: Contract

Duration: 6-12 months

Pay: $52/hr

About:

VLink, founded in 2006, is a leading global provider of software engineering services with next-gen technologies and best-in-class talent. Our Headquarters are in the U.S, and we have offices in 7+ countries from North America-Europe to APAC, with expansion plans in the Middle East. With over 1,000 employees working globally, VLink has helped SMBs, and large enterprises achieve their business goals, and gained the trust of Fortune-250 companies. VLink is 'Great Place to Work CertifiedTM' and has been a consistent winner as- Best Places to Work in CT. Trust, collaboration, and accountability are the three elements that are at the core of VLink's work culture. We value our professionals, providing comprehensive benefits and the opportunity for growth.

Job Details:

Our client is seeking an experienced Process Engineer to join a growing Digital organization supporting enterprise wide transformation initiatives, including AI, Personalization, and Digital Platform programs. This individual will focus on analyzing, designing, and optimizing business and operational processes to improve efficiency, quality, and scalability across cross functional teams.
Successful candidates will be comfortable diving into ambiguous, complex workflows, translating business needs into clear process improvements, and partnering with both business and technical stakeholders to drive measurable outcomes.

What You'll Do:

• Analyze current state business processes across Digital programs (AI, Personalization, Digital Platform) to identify inefficiencies, bottlenecks, and improvement opportunities

• Design and document future state processes, including process maps, workflow diagrams, and standard operating procedures

• Apply Lean, Six Sigma, or other process improvement methodologies to drive measurable efficiency and quality gains

• Partner with Program and Project Managers to align process design with program goals and delivery timelines

• Facilitate process workshops and working sessions with cross functional stakeholders (Product, Technology, Customer Experience, Marketing, Finance, Data)

• Define and track process performance metrics/KPIs to measure the impact of process changes

• Identify opportunities for automation and process standardization across Digital programs

• Support change management efforts tied to new or revised processes, including training and documentation

• Conduct root cause analysis on recurring operational issues and recommend corrective actions

• Maintain a repository of process documentation and ensure processes stay current as programs evolve
  

Required Qualifications:

• 5+ years of experience in process engineering, business process improvement, or operational excellence roles

• Demonstrated experience with process mapping and workflow design tools (e.g., Visio, Lucidchart, BPMN)

• Strong analytical and problem solving skills, with the ability to translate complex processes into clear, actionable documentation

• Experience applying Lean, Six Sigma, or similar process improvement frameworks

• Strong facilitation skills, with experience leading cross functional workshops and working sessions

• Excellent written and verbal communication skills, with the ability to present findings and recommendations to varying audiences

• Experience defining and tracking process performance metrics/KPIs

• Ability to work independently in a fast paced, evolving environment
  

Preferred Qualifications:

• Lean Six Sigma certification (Green Belt or Black Belt) preferred

• Telecommunications industry experience preferred

• Experience supporting Digital, AI, Personalization, or Digital Platform transformation initiatives

• Experience working within a PMO or Transformation Office

• Familiarity with Agile, Waterfall, or hybrid delivery methodologies

• Experience with process automation or workflow tools (e.g., RPA platforms, low code workflow tools)
  

Ideal Candidate:

The ideal candidate enjoys untangling complex, ambiguous processes and turning them into clear, efficient workflows. One day may involve mapping a current state process for a Personalization initiative, another may require facilitating a workshop to redesign an intake process for the Digital Platform team, or building a KPI dashboard to track process improvements across AI programs.

This individual should be equally comfortable:

• Analyzing and redesigning business processes end to end

• Facilitating cross functional workshops and driving alignment

• Communicating process recommendations to both business and technical stakeholders

• Managing multiple process improvement initiatives simultaneously

Types of Programs Supported Examples of initiatives may include:

• AI Strategy and Enablement

• Personalization and Recommendation Engine Programs

• Digital Platform Modernization and Enablement

• Cross functional Operational Transformation

• Value Realization and KPI Tracking

• Enterprise Data and Digital Transformation
  

Key Success Factors:

• Strong analytical and problem solving mindset

• Builds trust quickly across organizations

• Excellent facilitator and communicator

• Highly organized and detail oriented

• Comfortable working in ambiguous, fast paced environments

• Data driven approach to identifying and validating process improvements

Employment Practices:

VLink is an equal opportunity employer committed to fostering an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent upon successful completion of a background check.

This job application process may use AI-powered tools to assist in screening and evaluating applications based on objective, job-related qualifications. AI is used solely to support the recruitment process and all final hiring decisions are made exclusively by our human recruitment team.

Applicant information will be handled in accordance with VLink's privacy policy.