Business Process Analyst

Overview: Under the general supervision of the Senior Vice President of Administration, the Business Process Analyst (BPA) is responsible for partnering across the agency to analyze administrative business processes to identify, document and drive improvement. Partner with the Business to evaluate and recommend process, workflow and technology solutions and manage vendor functionality enhancements to meet the business needs.

General Information:

Compensation We Offer   

 

• The initial compensation for this position ranges from $71,760 to $107,275 Per Year, depending on experience, location and internal equity considerations 

 

Possible Additional Compensation (may vary based on position eligibility) 

 

 

• Possible Bilingual Differentials: Up to 7.5% for qualifying direct-service roles; up to $80.00/month flat fee for qualifying non-direct service roles. 

 

Benefits We Offer  

 

• Benefits Eligibility starts on day ONE 

• We provide a robust benefits package which includes medical, dental, vision, See our Benefits Page HERE. 

• 401K Employer Match up to 4% 

• Competitive Time Off Plans 

 

 

Must meet eligibility requirements based on employment status 

Overview:

Under the general supervision of the Senior Vice President of Administration, the Business Process Analyst (BPA) is responsible for partnering across the agency to analyze administrative business processes to identify, document and drive improvement. This position will be responsible for introducing standards for process improvement. The BPA will be a hybrid role and will need to act as a Business Process Analyst, Business Analyst, and Project Coordinator. Through coaching and support by the Director of Projects, this position will leverage the PMO structures and methodologies.

Responsibilities:

Business Process Analyst

• Lead, support, and consult on the planning and execution of process improvement initiatives
• Assess opportunities for improvement and develop proposals
• Conduct thorough assessment of existing processes to identify inefficiencies, bottlenecks and areas of improvement
• Identify and apply appropriate process improvement tools, such as data mining, process observations, run charts, process mapping, and root cause analysis
• Apply and promote change management principles to drive success factors
• Collaborate with stakeholders across departments to gather input, gain buy-in, and foster a culture of continuous improvement
• Leading and/or supporting facilitation of cross-functional teams to plan and execute change
• Serve as subject matter expert and support the development of process improvement capabilities and practices
• Support data collection, analysis, and establish reporting activities to monitor performance
• Design tools and templates for use in process improvement activities
• Advocate organizational process improvement
• Develop presentations and effectively communicate to all levels of the organization
• Support in training of process improvements
• Promote process improvement principles and capabilities

Business Analyst

• Identify resource requirements and work with teams to achieve process improvement goals
• Determine the business needs & requirements
• Business Process Analyst
• Elicit, identify, and analyze various user problems and make appropriate recommendation
• Determine operational objectives by studying business functions, gathering information, evaluating input and output requirements
• Partner with the Business to evaluate and recommend process, workflow and technology solutions and manage vendor functionality enhancements to meet the business needs
• Develop business case for initiatives that address goals, system & processes affected, risks, benefits, and role forecasts
• Partner with internal and external customers to develop test strategy, plans and cases to ensure thorough testing prior to introducing solutions to production
  Partner with the business and IT in the design, planning and conducting end-user training

Project Coordinator

• Manages, leads or participates in a variety of strategic and operational projects
• Implements, utilizes and communicates PMO methodologies and processes to ensure accuracy, consistency and thoroughness
• Facilitate team meetings and workgroups towards achievement of objectives
• Communicate status updates, health status, as well as identify, manage, and escalate risks to mitigate impacts
• Ensure benefits realization through identifying, tracking, and fulfilling process improvement milestones and deliverables based on project plan
• Identify key tasks and sequence, project milestones, owners, deadlines
• Manages project schedule, scope, and budget
• Performs other duties as assigned

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. All employees are responsible for keeping job requirements up to date. This can include but are not limited to certifications, licensure, and maintaining a clear criminal record.
• Bachelor of Arts/Science (B.A./B.S.) degree or equivalent experience in business or related field.
• Minimum three (3) years' experience in business process analysis.
• Proficiency in Microsoft Office suite, including Excel, PowerPoint, and Visio.
• Experience in project and change management.
• Relevant certification in business process management or related field
• Working knowledge and process improvement methodologies, such as Lean Six Sigma
• Ability to represent and market the Agency in a variety of settings and with a wide array of target audiences.
• Ability to develop and make presentations.
• Advanced writing skill.