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Business Process Analyst I

ICONMA, LLC

Detroit, MI

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JOB DETAILS
SALARY
$29.32–$31.24 Per Hour
SKILLS
Billing, Business Processes, Communication Skills, Continuous Improvement, Customer Escalations, Customer Experience, Customer Support/Service, Finance, Global Financial Markets, Health Plan, Identify Issues, Leadership, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Multitasking, Operations Processes, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Analysis, Risk Analysis, Time Management, Writing Skills
LOCATION
Detroit, MI
POSTED
8 days ago
Our Client, a Global Financial company, is looking for a Business Process Analyst I for their Detroit, MI/Hybrid  location.
 
Responsibilities:
  • Provide high-quality customer experience by delivering professional, timely, and accurate responses to customer and vendor escalations
  • Ensure all vendor support activities are completed accurately and on time.
  • Process invoices, incentives, and rebates in a timely and accurate manner.
  • Support the implementation of new operational processes and enhancements to existing processes by applying operational and vendor monitoring expertise.
  • Identify potential risks and issues and escalate them clearly and promptly to leadership.Ensure all desk policies and procedures are current, accurate, and properly maintained.
  • Perform other related duties as assigned.
 
Requirements:
  • College degree in business or a related field preferred but not required.
  • One or more years of customer service experience preferred.
  • Demonstrate intermediate knowledge of Microsoft Office applications including MS Word, Excel, PowerPoint, and Outlook.
  • Strong critical thinking and problem-solving skills, with the ability to troubleshoot issues and identify effective solutions.
  • Demonstrate strong organizational and time management skills.
  • Maintain a professional phone and email manner.
  • Communicate effectively through verbal, written, and listening skills.
  • Manage multiple tasks and assignments with minimal supervision.
  • Maintain high levels of motivation, performance, and personal integrity aligned with client values.
  • Identify opportunities for continuous improvement and make recommendations and/or implement solutions.
  • Demonstrate dependability and reliability.
  • Maintain a positive, cooperative, and solution-oriented attitude.
  • Handle sensitive and confidential information appropriately.
  • Numerical range pertinent to the years of experience you’re seeking:
  • 1-2yrs preferred but would entertain candidates with less
  • Top Three Skills:
  • Strong critical thinking and problem-solving skills, with the ability to troubleshoot issues and identify effective solutions.
  • Demonstrate strong organizational and time management skills.
  • Maintain a professional phone and email manner.
  • Required Skills:
  •  Intermediate knowledge Microsoft Office applications including MS Word, Excel, PowerPoint, and Outlook.
  •  Critical thinker
  • Organization Desired Skills:
  • Continuous improvement
  • Ideal Candidate Profile (3-5 sentences describing an ideal candidate): Ideal candidate will be a professional thats a self starter, highly organized, and leverages critical thinking to solve problems.
  • Preferred Industry Experience (1-2 sentences describing desired industry expertise):
  • Vehicle remarketing is preferred. Customer support experience.
  • Systems, Tools or Technologies:
  • Microsoft suite
  • Coupa
  • Educational Requirements, Degrees, Licenses or Certifications:
  • HS graduate at a minimum and prefer bachelors degree with degree being in business or related field
 
Why Should You Apply?

About the Company

I

ICONMA, LLC

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