Business Process Analyst

An organization is seeking a Business Process Analyst in Detroit, MI to support daily operational activities, customer and vendor interactions, and process improvement efforts. This hybrid role is ideal for a detail-oriented professional who brings strong critical thinking, organization, and communication skills.

About the Opportunity:

• Shift: Day shift
• Schedule: Tuesday through Thursday onsite; Monday and Friday remote
• Hours: Standard business
• Setting: Hybrid

Responsibilities:

• Provide professional, timely, and accurate responses to customer and vendor escalations.
• Support vendor operations and ensure activities are completed accurately and on time.
• Process invoices, incentives, and rebates with attention to detail and timeliness.
• Assist with implementing new operational processes and improving existing workflows.
• Identify risks and issues, escalate them appropriately, and help maintain current procedures and documentation.

Qualifications:

• High school diploma required.
• 1 or more years of customer service experience.
• Intermediate proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Strong critical thinking and problem-solving skills.
• Strong organizational and time management skills.
• Professional phone and email communication skills.
• Ability to manage multiple tasks with minimal supervision.

Desired Skills:

• College degree in business or a related field.
• Experience with customer support or vendor-facing operations.
• Familiarity with vehicle re-marketing.
• Exposure to Coupa.
• Continuous improvement mindset.