Business Operations Specialist

Business Operations Specialist

Mail & Distribution Services - CREFM

Full Time

Springfield, MA.

The Opportunity

As a Business Operations Specialist on MassMutual's Mail & Distribution Services team, you will help deliver reliable, efficient mail, package, freight, and logistics services that support business partners, subsidiaries, and field locations across the enterprise. Your work will strengthen service delivery, vendor performance, and the day-to-day experience of internal customers.

You will coordinate operational programs and key vendor relationships involving USPS, UPS, FedEx, less-than-truckload carriers, and mail service providers. You will use operational data, sound judgment, and cross-functional partnership to resolve issues, identify improvements, and help maintain compliant, resilient processes across the organization.

This is a fast-paced, hands-on role with clear ownership of assigned workflows and initiatives. You will balance multiple time-sensitive priorities, make recommendations within your area of responsibility, and demonstrate MassMutual's Winning Ways through accountability, collaboration, customer focus, and continuous improvement.

The Team

You will join Mail & Distribution Services, a collaborative operations team focused on dependable service, thoughtful stewardship, and continuous improvement. The team partners closely with departments and customers spanning Home Office, Field, and Subsidiary locations along with numerous supporting vendors. Including transportation carriers and mail service providers. Team members share information, solve problems together, and remain focused on safe, timely, and cost-effective solutions and successful customer outcomes. You will contribute your operational perspective while building trusted relationships across the organization and with vendors.

The Impact

Support the development, execution, and continuous improvement of enterprise mail and logistics programs, helping to ensure dependable solutions and service across inbound and outbound mail, packages, and freight programs.

• Partner with internal stakeholders and external vendors to align service quality, cost efficiency, and operational requirements, improving outcomes for business partners and customers.
• Monitor vendor service and performance data, investigate exceptions, and recommend corrective actions or process improvements that reduce risk and strengthen accountability.
• Coordinate with operations teams to support timely processing and delivery, clarify priorities, and address workflow issues across Springfield and Boston mail center operations.
• Analyze operational data and reporting to identify trends, measure results, and provide practical insights that support planning and decision-making.
• Resolve operational issues and escalations while maintaining compliance with USPS regulations, carrier requirements, and internal policies, protecting service continuity and customer confidence.

The Minimum Qualifications

• High school diploma or equivalent.
• Valid driver's license required
• Ability to travel occasionally to the Boston office.
• 3+ years of experience in mail operations, logistics, supply chain, business operations, or a related field.
• 1+ years of experience working with shipping carriers and mail service providers, including USPS, UPS, or FedEx.
• Proficiency with Microsoft Excel, Word, and Outlook.

The Ideal Qualifications

• 5+ years of experience in mail and logistics operations, program coordination, or vendor management.
• Working knowledge of the USPS Domestic Mail Manual and mailing requirements; Mail Design Professional certification is preferred.
• Experience using carrier systems, operational reporting tools, and vendor performance measures.
• Experience analyzing operational data, identifying root causes, and translating findings into workflow improvements.
• Demonstrated experience managing multiple time-sensitive priorities and coordinating work across internal and external partners.
• Ability to communicate recommendations clearly, influence stakeholders, and deliver customer-focused results with integrity and accountability.

"Employment is contingent upon successfully passing a drug screening and background check."

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
• A collaborative environment where perspectives are welcomed
• Access to learning, development, and internal networks that support continuous growth and skill-building over time
• Employee-led communities and forums that foster connection, learning, and inclusion across the organization
• A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset

#LI-BO1

Salary Range:

$55,600-$70,000

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.