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Business Operations Specialist
LocationNC / SC (Hybrid)
TeamInside Sales
TypeFull-time
About the Role
Katalyst is looking for a Business Operations Specialist to join our inside sales team in support of keeping our clients at the center of what we do. We need a self-starter who moves with urgency, brings keen attention to detail, and is willing to collaborate often in a fast-paced environment to handle time-sensitive work. This role supports Account Managers and Account Executives, drives existing and new business within our client base, and helps generate comprehensive proposals. Katalyst will provide a supportive internal circle to aid in your development, including a peer mentor.
What You Would Own
- Close, productive, and efficient working relationships with the outside sales team in achieving quarterly objectives.
- Driving upsells across Katalyst services, software, and maintenance products and programs.
- Maintaining the highest levels of client satisfaction.
- Supporting assigned Account Managers across all opportunities, including quote building, deal registration, review of contract terms, order processing preparation, and client follow-up.
- Working overtime as workload requires during end of month, quarter, and year.
- Working closely within the Business Operations team to provide updates on in-flight business as needed.
- Performing other duties as assigned. Duties and responsibilities may change from time to time without notice.
What You Need to Have
Required Qualifications
- 1 to 4 years of professional work experience.
- An innate sense of urgency.
- A hunger to learn.
- Works well in a fast-paced environment.
- Solid instincts for sales support or customer service.
- Experience in the technology industry preferred but not required.
- Proficiency in the Microsoft Office Suite required.
- Salesforce, QuoteWerks, Autotask, or other CRM system experience.
- Well organized, with strong interpersonal and problem-solving skills.
- Attention to detail and accuracy, with the ability to handle multiple projects and deadlines simultaneously.
- Adaptable, with the ability to take initiative and change direction often.
- Excellent written and verbal communication skills.
Preferred Qualifications
- Experience working in a VAR-type organization.
- Bachelor's degree.
Benefits
- 401(k) matching
- Paid time off
- Dental insurance
- Health insurance
- Vision insurance
Katalyst is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, physical or mental disability, or age.
Ready to apply?
Tell us what you are great at. We review every application.
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LocationNC / SC (Hybrid)
TeamInside Sales
Reports ToTeam Lead, Business Operations
TypeFull-time
What You Get
- A family-first organization
- A well-documented onboarding plan
- A culture that rewards outcomes
- Continuous learning & development
- A full benefits package
Apply Today
Join the team
Complete the application below. We value grit, humility, and curiosity, and we review every submission.
Please enable JavaScript to view and submit the application form, or email your resume to careers@katalystng.com.