Business Operations Manager, Direct-To-Consumer

Get to know the role

• Job Title: Business Operations Manager, Direct-to-Consumer
• Job Summary: This role supports the growth and operational success of TPCi's direct-to-consumer business across automated retail and ecommerce channels. It combines sales planning, inventory management, business operations, and cross-functional execution to ensure products are effectively positioned, stocked, and available to customers. This person will play a key role in optimizing automated retail performance, supporting continuity, and helping expand the business into new regions.
• FLSA Classification (US Only): Exempt
• People Manager: No

What you'll do

• Sales and Business Performance Management

• Analyze sales, inventory, and assortment performance to identify business opportunities and risks

• Develop forecasts and business recommendations that support revenue and inventory objectives

• Monitor key performance metrics and communicate actionable insights to stakeholders

• Business Operations

• Manage merchandising, inventory, and product availability processes across direct-to-consumer channels

• Support business initiatives, new launches, and market expansion efforts through operational planning and execution

• Identify opportunities to improve processes, systems, and overall business efficiency

• Cross-Functional Partnerships

• Coordinate with teams across supply chain, logistics, marketing, technology, and operations to execute business priorities

• Act as a central point of communication for business performance, operational issues, and key initiatives

• Resolve issues proactively and adapt plans as business needs evolve

• Process Management & Data Integrity

• Manage business data, reporting, and system configuration to support operational accuracy

• Validate business processes and identify opportunities for continuous improvement

• Leverage data and analysis to inform decision-making and operational strategy

• Maintain and validate product, inventory, and sales data within business systems

• Identify process improvement opportunities and recommend scalable solutions

• Help establish operational processes and ownership models that support future business expansion

What you'll bring

• Five (5) to seven (7) years of relevant professional experience in business operations, sales operations, inventory planning, category management, retail operations, ecommerce operations, supply chain planning or a demonstrated equivalent level of expertise
• Bachelor's degree in Business, Supply Chain, Operations, Economics, Marketing, Data Analytics or a related field or a demonstrated equivalent level of applicable experience
• Experience using data and business metrics to drive operational or commercial decisions
• Experience managing multiple projects or operational initiatives simultaneously
• Strong communication skills with the ability to translate business needs into actionable plans

Base Salary Range: For this role, new hires generally start between $95,000.00 - $127,000.00 per year. The full range is $95,000.00 - $172,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate's qualifications and professional experience uniquely.

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