Highlights
This highly skilled role works closely with operational leaders and business subject matter experts (SMEs) to drive disciplined execution of the Operations transformation roadmap and ensure sustained progress, transparency, and value realization. The Business Operations Lead is part of the Business Operations function and serves as a strategic execution partner across Operations, including Contact Center, Mail Services, Quality Delivery, Vendor & Third Party Management, Insights & Analytics.
Numbers & Facts
| Location | CA |
| Industry | Healthcare Services |
| Salary | $93,445–$202,465 Per Year |
| Company Size | 2,500 to 4,999 employees |
| Website | https://www.deltadentalins.com/ |
Description
The Business Operations Lead is part of the Business Operations function and serves as a strategic execution partner across Operations, including Contact Center, Mail Services, Quality Delivery, Vendor & Third Party Management, Insights & Analytics. This highly skilled role works closely with operational leaders and business subject matter experts (SMEs) to drive disciplined execution of the Operations transformation roadmap and ensure sustained progress, transparency, and value realization.
- 7+ w/Bachelor's degree
- 7+ years experience in a combination of Business Ops Strategy Enablement, Program or Portfolio Management, Business Analysis, Process Improvement, or Service Delivery. Experience working within or closely supporting Contact Center Operations and/or Enterprise Operations functions strongly preferred.
- Experience driving or enabling execution environments undergoing business transformation, organizational change, and evolving priorities. Experience operating in a matrixed, cross-functional environment with senior leadership engagement.
- Demonstrated ability to manage multiple, complex, and competing priorities while maintaining alignment to long term strategic goals.
- Strong analytical and problem solving skills, with the ability to synthesize complex data and insights into clear, actionable recommendations.
- Advanced skill in structuring and enabling execution across large, multi stakeholder initiatives.
- Ability to exercise independent judgment while navigating ambiguity, competing priorities, and enterprise wide interdependencies.
- Strong presentation, verbal, and written communication skills, including the ability to influence and advise senior leaders within the organization.
- Advanced proficiency in Excel, PowerPoint, and PowerBI and with the ability to produce executive ready materials.
- Ability to maintain confidentiality and exercise discretion.
- Excellent relationship management and interpersonal skills, with the ability to build trust and credibility at all levels of the organization.
- Proven ability to lead and enable large, complex, multi area initiatives in a matrixed enterprise environment.
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade $93,445 - $202,465
Maintains and operationalizes the assigned portions of the annual Operations roadmap and multi year milestones, ensuring initiatives remain current, actionable, and appropriately sequenced as priorities evolve across the enterprise. Acts independently to manage complex, cross functional initiatives by tracking progress, dependencies, risks, and delivery outcomes; synthesizes findings and provides clear recommendations to Operations leadership to support timely decision making and course correction. Proactively takes the translated insights from Data Insights Team and turns into clear operational narratives that explain what the data shows, what it means for the business, and what actions should follow. Uses internal and external insights to shape existing initiatives, position and frame new bodies of work, support prioritization and investment decisions, and guide operational execution. Partners closely with across Operations to bring structure and clarity to complex work by defining scope, sequencing efforts, clarifying ownership, aligning timelines, and reducing execution friction across teams. Translates annual strategy milestones into discrete initiatives, workplans, and execution paths; provides hands on execution enablement to ensure strategy moves from intent to delivery with accountability and momentum. Execute on key performance indicators (KPIs) tied to strategic priorities and initiatives; tracks progress, outcomes, and impact over time to ensure consistent visibility into performance and value realization. Partner with Insights to translate reporting, dashboards, summaries, and executive ready materials that clearly communicate progress, risks, outcomes, and interdependencies to senior leaders. Leads initiatives and workstreams with enterprise wide impact; coordinates cross functional stakeholders to advance complex work end to end. Proactively engages with business leaders across Operations to understand goals, constraints, and challenges, enabling effective alignment, prioritization, and execution support. Maintains and operationalizes the assigned portions of the annual Operations roadmap and multi year milestones, ensuring initiatives remain current, actionable, and appropriately sequenced as priorities evolve across the enterprise. Acts independently to manage complex, cross functional initiatives by tracking progress, dependencies, risks, and delivery outcomes; synthesizes findings and provides clear recommendations to Operations leadership to support timely decision making and course correction. Proactively takes the translated insights from Data Insights Team and turns into clear operational narratives that explain what the data shows, what it means for the business, and what actions should follow. Uses internal and external insights to shape existing initiatives, position and frame new bodies of work, support prioritization and investment decisions, and guide operational execution. Partners closely with across Operations to bring structure and clarity to complex work by defining scope, sequencing efforts, clarifying ownership, aligning timelines, and reducing execution friction across teams. Translates annual strategy milestones into discrete initiatives, workplans, and execution paths; provides hands on execution enablement to ensure strategy moves from intent to delivery with accountability and momentum. Execute on key performance indicators (KPIs) tied to strategic priorities and initiatives; tracks progress, outcomes, and impact over time to ensure consistent visibility into performance and value realization. Partner with Insights to translate reporting, dashboards, summaries, and executive ready materials that clearly communicate progress, risks, outcomes, and interdependencies to senior leaders. Leads initiatives and workstreams with enterprise wide impact; coordinates cross functional stakeholders to advance complex work end to end. Proactively engages with business leaders across Operations to understand goals, constraints, and challenges, enabling effective alignment, prioritization, and execution support.
Benefits
Paid Sick Days, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Transportation Allowance, Tuition Reimbursement, Life Insurance, Merchandise Discounts
About Company
Delta Dental covers more Americans than any other dental benefits provider. As an employee you’ll take part in our mission to become the trusted health partner by collaborating with our communities and employees to reimagine and deliver new possibilities in an ever-changing environment. Our Enterprise Strategy focuses on pillars of Growth and Diversification, supported by the platforms of Culture and People, Process and Technology.
Our strategy is only as strong as the people who execute it. We’re hiring individuals that are not just right for today but also for our future. Delta Dental leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We’ve built a foundation of high-trust by treating all people with dignity, making and keeping commitments and consistently striving to do the right thing. As we are working through transformation, we ask employees to find ways to embrace positive change, challenge the status quo to be curious and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other’s strengths and sharing in successes.
We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.
Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.