We are seeking an experienced and motivated Business Operations & Growth Manager to oversee daily operations and support the continued growth of our home care agency.
The ideal candidate is a hands-on leader who can manage staff, solve operational problems, improve efficiency, maintain excellent client service, and help grow the business.
Responsibilities
- Oversee daily office and home care operations
- Supervise administrative, scheduling and client-care staff
- Ensure schedules and client services are properly maintained
- Oversee recruiting, onboarding and staffing activities
- Monitor billing, collections and accounts receivable
- Assist with payroll preparation and review
- Monitor expenses, vendors and operational costs
- Address client and caregiver concerns
- Maintain high standards of service quality
- Oversee new client starts and client retention
- Develop referral relationships and new business opportunities
- Follow up with prospective clients and referral sources
- Help increase active clients, billable hours and company revenue
- Ensure required reports and operational deadlines are completed
- Step in to assist with essential duties when staff are unavailable
- Provide regular operational updates to the Owner/Administrator
Qualifications
- Management or supervisory experience required
- Home care, healthcare, staffing or service-industry experience preferred
- Strong leadership and problem-solving skills
- Excellent communication and customer-service skills
- Ability to supervise employees and manage multiple priorities
- Comfortable with scheduling, recruiting, billing and business operations
- Strong organizational and computer skills
- Business development or sales experience preferred
- Dependable, professional and able to work independently
Schedule & Compensation
Full-Time: 40 hours per week
$28.00–$32.00 per hour, based on experience and qualifications.
Civility Home Care LLC is an Equal Opportunity Employer.