Business Operations & Financial Planning Manager

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences-powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it's spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you're ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Responsibilities

The Manager of Business Operations leads financial, operational, regulatory, and administrative activities within a fast-paced gaming environment. Partnering with the Vice President of Operations and cross-functional teams, this role oversees budgeting, forecasting, P&L analysis, regulatory reporting, billing, staff, vendors, and process improvement to support business performance and growth.

Major Accountabilities / Essential Functions

Operational Leadership

• Manages daily business operations, financial activities, compliance, billing, vendors, reporting, and staff.

• Partners with executive leadership and cross-functional teams to resolve issues and achieve business objectives.

• Develops and improves processes, controls, reporting, and performance metrics.

• Manages multiple priorities and deadlines in a high-activity environment.

Financial Planning & Analysis

• Supports annual budgeting, forecasting, financial planning, and operational planning.

• Reviews P&L statements, revenue, expenses, staffing costs, forecasts, and budget variances.

• Identifies financial risks, trends, and opportunities and recommends corrective actions.

• Develops financial and operational reports, dashboards, KPIs, and performance metrics for leadership.

• Monitors spending and performance against budgets and forecasts.

Regulatory Compliance & Reporting

• Oversees regulatory reporting and compliance documentation within a highly regulated gaming environment.

• Ensures compliance with applicable federal, state, tribal, gaming, and corporate requirements.

• Maintains accurate records, reporting controls, and audit documentation.

• Partners with Compliance, Legal, Finance, and Operations on regulatory matters, audits, and internal controls.

People Leadership & Billing

• Supervises staff, including training, coaching, performance management, workload allocation, and development.

• Establishes goals, priorities, and expectations while supporting employee growth and succession planning.

• Oversees billing operations for accuracy, timeliness, compliance, and contractual requirements.

• Builds an accountable, collaborative, high-performing team.

Vendor & Relationship Management

• Manages vendor relationships, contracts, service expectations, expenditures, and performance.

• Supports contract reviews, negotiations, vendor selection, and cost-saving initiatives.

• Maintains productive relationships with internal and external business partners.

Continuous Improvement

• Identifies opportunities to improve efficiency, reduce costs, strengthen controls, and improve service.

• Uses financial and operational data to support decisions and process improvements.

• Adapts to organizational transformation, changing priorities, and evolving business needs.

• Performs other duties as assigned.

Qualifications

Minimum Education

• Bachelor's degree in Business Administration, Finance, Accounting, Management, Operations, or a related field required.
• MBA, CPA, CMA, or relevant professional certification preferred.

Experience

• 8-12 years of progressive experience in business operations, financial analysis, budgeting, forecasting, accounting support, compliance, or operational management.
• Strong experience with P&L analysis, budgeting, forecasting, revenue performance, expense management, financial reporting, and variance analysis.
• Experience supporting executive leadership with financial planning, operational analysis, reporting, and business decision-making.
• Experience preparing, reviewing, or maintaining regulatory reports and compliance documentation, preferably within the gaming industry or another highly regulated environment.
• Previous supervisory/people leadership experience required, including coaching, performance management, workload prioritization, and employee development.
• Experience overseeing billing operations, financial controls, or related operational processes.
• Strong business and financial acumen with the ability to independently evaluate issues, manage competing priorities, and make sound operational decisions.
• Demonstrated success identifying and implementing process improvements, cost efficiencies, and operational solutions.
• Ability to thrive in a fast-paced, high-activity environment with multiple priorities, changing business needs, and aggressive deadlines.
• Excellent written, verbal, presentation, and interpersonal communication skills.

Computer / Technical Skills

• Advanced proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Advanced Excel skills, including financial analysis, forecasting models, pivot tables, dashboards, and reporting.
• Experience with ERP systems, budgeting/forecasting tools, financial reporting applications, and business intelligence platforms.
• Strong analytical skills with the ability to interpret complex financial and operational data and translate findings into actionable recommendations.

Supervision Requirements

• Operates under broad executive direction while exercising independent judgment over operational, financial, compliance, and personnel matters.
• Directly supervises assigned employees and is responsible for coaching, performance management, development, prioritization, and workload allocation.
• Establishes priorities and allocates resources to achieve departmental financial, operational, compliance, and customer service objectives.
• Supports team development and succession planning as the organization continues to grow and evolve.

Number of Direct Reports

• One (1) or more direct reports, as assigned.

Keys to Success

Leadership

• Driving Results: Sets clear expectations, establishes priorities, delegates effectively, and holds teams accountable for achieving business objectives.

• Leadership & Communication: Communicates effectively across all organizational levels and provides clear direction during periods of growth and change.

• Coaching & Development: Builds high-performing teams through coaching, feedback, employee development, and succession planning.

Decision Making & Problem Solving

• Strategic & Analytical Thinking: Uses financial, operational, and performance data to evaluate issues, identify trends, and make informed business decisions.

• Business Acumen: Understands the relationship between operations, P&L performance, budgeting, compliance, customer needs, and organizational goals.

• Learning Agility: Quickly adapts to changing priorities, responsibilities, processes, and business needs.

Process & Compliance Management

• Compliance & Quality: Maintains strong internal controls and ensures adherence to regulatory, gaming, corporate, and quality requirements.

• Planning & Prioritization: Effectively manages multiple priorities, reporting requirements, resources, and aggressive timelines in a fast-paced environment.

• Process Improvement: Identifies opportunities to improve efficiency, strengthen controls, reduce costs, and enhance business performance.

Collaboration & Relationship Management

• Relationship Building: Develops effective partnerships with executive leadership, employees, customers, vendors, and cross-functional stakeholders.

• Collaboration & Teamwork: Works effectively across Finance, Operations, Compliance, Legal, Sales, and other business functions.

• Organizational Awareness: Navigates organizational change effectively and understands how decisions impact teams and broader business objectives.

Self-Management

• Accountability & Professionalism: Demonstrates ownership, sound judgment, integrity, and accountability for results.

• Adaptability: Remains effective in a high-activity environment with changing priorities and diverse responsibilities.

• Continuous Learning: Seeks opportunities to expand knowledge, strengthen leadership capabilities, and prepare for increased responsibility.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location. These factors may result in variation in starting pay. The estimated starting compensation range for this role is $__- $__ USD, based on a good-faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable.

Base pay is one component of IGT's total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.

IGT is the global leader in gaming. For more information, please visit www.igt.com.