Business Manager

About OnCare:

Join OnCare Digital Assets and become part of a team of empowered industrial electronics professionals that create award-winning automation solutions for the major paper mills of North America. OnCare Digital Assets is the largest third-party Quality Control System service provider on the continent, providing automation support to pulp & paper industry leaders.

Position Summary:

A Business Manager leads service business through developed business plans, and delivery and execution of service solutions in compliance with customer specifications and contractual agreements, leading a team of field personnel, managing a P&L, growing the service business inside existing and new customer locations, and reporting the current and future performance of the department. Key responsibilities include daily engagement and teaming with customers, team members, sales and marketing, and project operations to ensure customer satisfaction, excellence in delivery, and profitable growth.

Key Responsibilities:

• Develop long-term, high quality sustainable business relationships with customers by engaging with management teams and consistently exceeding expectations
• Ensure timely and cost-effective management of service contracts by providing preventive maintenance and service according to contract requirements, ensuring guaranteed customer savings, delivering on commitments, and maximizing customer satisfaction and peace of mind
• Actively participate in sales pursuits and project implementation with appropriate Account Managers.
• If capable, operate as a working leader on existing customer contracts in support of service operations
• Manage overall P&L including department budget, location costs, and team compensation. Take full responsibility for achieving cash goals, including actions in support of past due receivables collections
• Lead contract reviews and negotiations with service customers and vendors to maximize contract retention
• Report, analyze, interpret, and maintain monthly, quarterly, and annual financial and operating estimates on revenue and cost, data/variances to regional management
• Lead by example to establish and maintain positive employee relations and maximum productivity by fostering open communication, providing regular performance feedback and ongoing talent assessment, identifying, and communicating goals for measuring team performance, conducting career development discussions with reports and help them to build development plans in support of current and future technology needs as well as customer relations skills
• Coach team members to drive achievement of customer results, implementation of process improvements, customer satisfaction and increase performance levels wherever possible
• Effectively manage a dispersed and culturally diverse services team
• Champion our safety culture through demonstrated understanding, commitment and action supporting the organizations safety and environmental requirements/regulations

Qualifications:

• Bachelor's degree in engineering or relevant job experience
• Must have at least 5 years of managing service solutions, customer expectations, and P&L
• Successful experience servicing industrial automation, technical knowledge/application of Quality and Distributed Control Systems (QCS/DCS) and process control
• Understanding of Good Maintenance Practices, Root Cause Failure Analysis, and task scheduling
• Demonstrated track record interfacing and presenting solutions to manufacturing customers on levels from line management to plant/facility management
• Polished professional with excellent organizational, communication orally, in writing and interpersonal skills
• Proven track record of demonstrated leadership, ability to delegate authority, hold others accountable, and exceed assigned goals and objectives
• Demonstrated business acumen including financial planning, budgeting, and negotiation skills
• Strong problem-solving skills: ability to identify, anticipate problems before they occur
• Ability to grasp technical and customer issues and turn into business actions
• Demonstrated effectiveness to produce needed results in a multiple task, deadline driven environment; able to move from one task to another seamlessly
• Ability to understand and convey complex technical solutions, hardware and software deliverable and technical and financial results/issues, to OnCare and customer management
• Track record of management abilities that reflect strong people leadership skills including but not limited to coaching, performance managing, evaluating, communicating, developing talent within the organization

Work Environment

Primarily office-based with standard working hours. Occasional extended hours may be required during peak financial reporting periods.

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.