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Business Lead, gUP Platforms and Devices - Google Careers
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Business Lead, gUP Platforms and Devices
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corporate_fareGoogleplaceBoulder, CO, USA; Atlanta, GA, USA
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Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.
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XThe application window will be open until at least August 18, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Atlanta, GA, USA.
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
10 years of experience in a project/program management, strategy or consulting role.
Experience with cross-functional stakeholder management.
Preferred qualifications:
Experience building visions and product strategy through defining business opportunities and product gaps.
Experience collaborating cross-functionally and influencing business outcomes or product features.
Experience leading the identification, execution, and sustaining of technical and non-technical solutions.
Experience identifying trends across users/partners/clients solution issues and collaborating with internal teams to mitigate future risks.
Experience in the online retail, subscription, or Telco business space.
Experience organizing and driving complex strategic global projects or programs.
About the job
In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google"s diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
The mission of the Platforms and Devices team in gUP is to support users (end users, partners, small businesses, etc.) for Google's consumer products and services such as Pixel, Google Fi, Home and Health, Google Store, Google subscriptions as well as Google Store.
As the Business Lead for product experience across Google Store, Fi, Google One and Photos, you will analyze the support experience holistically to connect support operating strategy and operating metrics to overarching business and customer goals across multiple business models. You will prepare strategy materials for senior executives, review business context, and identify best practices to cross-pollinate with cross-functional teams. You will also understand AI workflows and transformation from a scaled, organizational perspective.
In this role, you will interact with senior leadership across multiple functions, understand operations and develop narrative formulation.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $174000 - $252000 (USD) + 20% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
Define business opportunities, product gaps, and develop long-term solution goal and strategy in collaboration with product leaders, cross-functional and cross-organizational teams, and influence the direction and priority of business outcomes or product features.
Drive projects and programs in collaboration with business unit partners and cross-functional teams to achieve business goals.
Lead identification, execution, and sustaining of solutions based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved multiple projects.
Identify trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future.
Lead the development of technical or nontechnical solutions based on user/partner/client business objectives that are compliant with legal.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
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