Business Intelligence Analyst 3

Job Summary

The Enterprise BI & Analytics Team is the central hub of analytics at WebstaurantStore. We transform billions of data points across marketing, supply chain, and customer experience into trusted data and into actionable insights. Leveraging a modern data stack and innovative DataOps practices, the team enables smarter decisions, scalable growth, and new opportunities. Senior Business Intelligence Analysts partner with Stakeholder teams, analysts, and engineers to deliver highly visible and highly impactful BI solutions and Data Products to the business. Through analysis, Senior Business Intelligence Analysts will suggest creative insights that bring solutions to life across the business.

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY).

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

Senior Business Intelligence Analysts (SBIAs) are trusted partners to stakeholder teams and development teams alike. They work hard to develop a deep understanding of our key stakeholders to drive business value. SBIAs build BI solutions that improve decision making, operational effectiveness, and financial outcomes. As focus areas for 2026, the Enterprise BI & Analytics Team is deploying new Data Governance and Data Quality programs; experience in this area is a bonus but not required.

Senior Business Intelligence Analysts are catalysts for delivering business value.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Stakeholder Communications & Relationship Building:

• Develops strong relationships with business units and become an advocate for the business
• Defines reporting requirements, issues, needs, and deadlines and communicate needs to BIA teams to partner on solutions
• Acts as a liaison between business units, analysts, and engineers
• Asks appropriate leading and clarifying questions, delivers on promises
• Capable of serving as Subject Matter Expert in a variety of circumstances

Power BI Report & SQL Query Creation:

• Assists stakeholders with advanced level SQL and DAX questions and issues
• Handles reporting needs accurately and efficiently
• Proposes and builds solutions that will drive business value
• Shares best practices with team members and business units
• Performs reporting audits and optimizations for the team
• Effectively Performs internal testing and coordinates stakeholder UAT
• Proactively contributes to complex, multi-quarter BI projects

Maintain Team Documentation:

• Collects and store reporting information related to requests from business units
• Assists with the creation of training and documentation materials for business units
• Promote internal team standards for projects and reports

Drive Stakeholder and Team Success:

• Lead initiatives in support of team goals
• Desire to train and collaborate with junior team members
• Act as Stakeholder business partner for intermediate or long-term business goals
• Provide nuanced and effective communication
• Point of Escalation for stakeholder concerns

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

Experience

• Bachelor's degree in a related field, or equivalent combination of education and experience (preferred degrees: Mathematics, Statistics, Analytics, Finance, Accounting)
• 5+ years of professional experience in Business Intelligence, Data Analytics or equivalent field
• 5+ years of experience working in ecommerce reporting and analytics
• 3+ years of experience working with a cloud data warehouse
• 1+ years of experience working with Snowflake
• Great but not required: brick-and-mortar store analysis experience
• Great but not required: experience with data quality and data governance initiatives · Great but not required: Experience with statistical tools like SASS, SPSS, Stata
• Great but not required: Experience with data science tools, like Jupyter

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Advanced level SQL query writing
• Advanced experience in Excel
• Knowledgeable with data visualization tools Power BI, Looker, Tableau, etc.
• Ability to perform executive level analysis at a fast pace
• Completes causal and correlative analysis to explain scenarios across the business
• Performs deep dives on ad hoc business questions
• Experience with incorporating advanced math and statistics into analysis summaries (ratios, linear regression, difference-in-difference)
• Ability to understand the strategic value of stakeholder projects and propose creative solutions
• Ability to develop and maintain long-term productive relationships with stakeholders and developers
• Ability to independently lead delivery of stakeholder initiatives and interact with diverse personalities and roles within the organization
• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
• Strong attention to detail
• Strong analytical and problem-solving skills required
• Strong verbal and written communication skills; ability to explain technical and complex concepts clearly
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Customer service-oriented attitude with a demonstrated desire to exceed expectations
• Great but not required: Intermediate to advanced level DAX