SEASONAL OPPORTUNITY!!
Must live in AL, DE, GA, IA, ID, IN, MI, NC, NM, OH, OK, OR, PA, SC, TN, UT, VA, or WI
This Seasonal position is responsible for managing major business accounts and providing order management and customer care to the Corporate Sales Team. Main duties include customer service support, order management, preparation for electronic and manual order entry, account maintenance and sales support to the Corporate Sales Team.
Major responsibilities:
- Must have excellent verbal and written communication skills to interact professionally with customers and employees at all levels of the organization
- Identifies agent performance trending opportunities and provides feedback via email, phone calls, and video sessions to the team managers and the Quality Assurance team
- Must be able to accommodate changing work schedules, which will include weekends and late hours during the Holiday.
- A proven ability to use discretion in working with confidential information is essential.
- Must be self-motivated detail oriented with the ability to organize multiple tasks and produce results with exact deadlines in an environment with frequent interruptions
- Extensive knowledge in order entry and customer service within CCS
- Strong customer service skills
- Inbound calls (i.e. external customers, internal callers, transfers, questions, etc.)
- Process a variety of orders
- Customer service requests
- Emails
- Emailed Holds Report and Holds Worker Console
- Viewer System Console
- Support Management Dashboard in Salesforce
- Customer Contact Tool
- Household Report
- Assigned Submission Requests (Merge Requests, etc.)
- $2500 Report
- Customer Rules Report
- Pre/Gift List Maintenance
- Proficiency in MS Office.
- Proficiency in MS Excel.
- Must be a team player.