Business Execution Consultant 3 - Contingent

Pinnacle Technical Resources

Charlotte, North Carolina

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JOB DETAILS

SALARY

$53–$60 Per Hour

JOB TYPE

Contractor

SKILLS

Analysis Skills, Artificial Intelligence (AI), Automation, Business Strategy, Business Support, Call Centers, Consulting, Cross-Functional, Customer Experience, Customer Satisfaction, Customer Service Operations, Data Formats, Financial Risk, Financial Services, Funding, General Ledger Accounting, Knowledge Base, Knowledge Management, Loan Operations, Loan Structuring, Mentoring, Microsoft Excel, Microsoft SharePoint, Onboarding, Operational Audit, Operational Improvement, Operations Processes, Policy Development, Problem Solving Skills, Process Analysis, Process Improvement, Realtime Operating System, Reconciliation, Regulatory Compliance, Risk Management, Root Cause Analysis, Securities, Team Lead/Manager, Trading/Stockbroking

LOCATION

Charlotte, North Carolina

POSTED

4 days ago

Lead Securities Operations Specialist
Charlotte, NC (Hybrid)
Contract
Job ID; 176929

What are the top 3 to 5 skills, experience or education required for this position?

Prompt Engineering and AI Enablement (Copilot or similar tools)
Ability to design structured prompts with clear rules, constraints, and guardrails to ensure accurate, source-based outputs and minimize hallucination risk.
Operational Process Mapping and Analysis
Strong ability to break down complex operational workflows into structured, repeatable frameworks including LOB, scenarios, steps, systems, and escalation paths.
Data Structuring and Knowledge Management (Excel or similar tools)
Experience organizing and normalizing data into structured formats that support AI-driven solutions and consistent decision making.
Securities Operations and Trade Lifecycle Expertise
Deep understanding of trade processing, settlement, and operational risk controls across multiple functions within Securities Operations.
Analytical Problem Solving and Risk Management
Ability to assess complex operational issues, identify root causes, and implement solutions while balancing accuracy, compliance, and efficiency.
What is nice to have (but not required) skill, experience, education, or certification?
Experience implementing AI or Copilot solutions in an operational environment
Including building knowledge-based tools or workflow optimization solutions.
Contact Center or Frontline Support Experience
Understanding of call flows, agent needs, and how operational guidance is consumed in real-time environments.
Experience with automation or workflow tools (e.g., Power Automate, SharePoint, knowledge bases)
Supporting scalability and integration of operational processes.

Is prior experience in financial services or previous employment with client considered a requirement or an asset?

1 Previous client experience is considered a strong asset, as it may accelerate onboarding and familiarity with internal systems and processes
Any specific Education/License Requirements TBD, but not that I can think of at this point

In this role, candidates will:

Lead complex lifecycle initiatives and support tasks, including those that are cross-functional with broad impact, and act as a key participant in large-scale planning and deliverables; identify opportunities for process improvements within Securities Operations, including AI-enabled optimization
Review and analyze complex, multifaceted, larger scale or longer-term operational tasks or challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented scenarios
Make decisions in complex situations related to full trade processes while leveraging a strong understanding of function, policies, procedures, and compliance requirements to meet deliverables and drive new initiatives
Strategically collaborate and consult with peers, colleagues, and midlevel to senior managers to resolve issues and achieve goals; may lead projects, teams, or serve as a mentor
Translate operational processes into structured, scalable frameworks that support consistency, knowledge reuse, and AI-driven solutions
Manage and develop expertise in key operational processes including client account onboarding, cash payments, customer service, funding operations, custodial operations, securities settlement services, structured loan operations, and general ledger reconciliation
Resolve complex escalated issues within the scope of responsibility in Securities Operations
Research complex business risks, develop policies, enhance customer satisfaction, and review time-sensitive documents and transaction requests
Exercise independent judgment in understanding trade settlement and influence workflow controls to minimize the effects of operational breakdowns
Lead overall effectiveness of the team according to plans; monitor daily securities and cash-related production work
Lead implementation of projects, new or revised processes, and procedures that require coordination across operational teams; perform analysis for initiatives that support business strategies and involve financial impact and risk considerations

Required Qualifications:

5 plus years of Securities Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Pay Range: $53 - $60/hr. on W2

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

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Business Execution Consultant 3 - Contingent

Pinnacle Technical Resources

Charlotte, North Carolina

About the Company

Pinnacle Technical Resources

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