Business Development Representative

You'll play a key role in creating an exceptional customer experience by responding to inquiries, scheduling appointments, and supporting both our Sales and Service teams. If you enjoy helping people, thrive in a fast-paced environment, and have strong communication skills, this is an excellent opportunity to build a rewarding career with one of the region's leading automotive groups.

Description

Sales & Service Business Development Representative (BDR)

Pay: $20.00-$24.00 per hour
Join the Basil Family Dealerships Team

The Basil Family Dealerships is seeking an enthusiastic, customer-focused Sales & Service Business Development Representative (BDR) to join our growing team. If you enjoy helping people, thrive in a fast-paced environment, and have strong communication skills, this is an excellent opportunity to build a rewarding career with one of the region's leading automotive groups.

As a Business Development Representative, you'll be the first point of contact for customers interested in purchasing a vehicle or scheduling service. You'll play a key role in creating an exceptional customer experience by responding to inquiries, scheduling appointments, and supporting both our Sales and Service teams.
Responsibilities

• Respond promptly to inbound phone calls, emails, text messages, and online inquiries.
• Engage with prospective and existing customers in a friendly, professional, and consultative manner.
• Schedule and confirm appointments for Sales and Service departments.
• Follow up with customers to ensure a positive experience and encourage appointment attendance.
• Maintain accurate customer information and activity within the dealership CRM.
• Meet daily, weekly, and monthly performance goals for appointments, customer contact, and follow-up.
• Collaborate with Sales and Service teams to provide a seamless customer experience.
• Represent the Basil Family Dealerships with professionalism and exceptional customer service.

Requirements

• Previous customer service, call center, retail, hospitality, or sales experience is preferred but not required.
• Excellent verbal and written communication skills.
• Comfortable using computers and learning CRM software.
• Strong organizational skills with attention to detail.
• Positive attitude, self-motivated, and goal-oriented.
• Ability to multitask in a fast-paced environment.
• Reliable attendance and a strong work ethic.