Business Development Manager - Detroit market

Overview

We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.

Our Story

We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, weve grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care.

We have a rich history at Tenet. There are so many stories of compassionate care; so many firsts in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need. Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others.

Our Impact Today

Today, we are leading health system and services platform that continues to evolve in lockstep with community need. Tenets operations include three businesses - our hospitals and physicians, USPI and Conifer Health Solutions.

Our impact spreads far and deep with 65 hospitals and approximately 510 outpatient centers and additional sites of care. We are differentiated by our top-notch medical specialists and service lines that are tailored within each community we serve. The work Conifer is doing will help provide the foundation for better health for clients across the country, through the delivery of healthcare-focused revenue cycle management and value-based care solutions.

Together as an enterprise, we work to save lives and can accept nothing less than excellence from ourselves in service of our patients and their families, every day.

Job Summary

A Business Development Manager is responsible for physician outreach and/or local EMS engagement. Based on market needs and leadership direction, this role will be specialized to service line development or EMS partnership development. In accordance with enterprise and local strategic priorities, this role will establish and foster relationships with physicians, physician assistants, nurse practitioners, practice managers, schedulers and/or local EMS providers that best grow and develop Tenet hospitals and service lines.

With the objective of increasing the selection of our services by providers, this role is primarily responsible for educating providers and/or local EMS companies on relevant hospitals, programs and other differentiators, as well as resolving client concerns related to hospital operations. All provider engagement, and work, to be done in accordance with the Company's Standards of Conduct and policies and procedures, particularly those involving referral source arrangements.

Primary Desired Outcome Increase the selection of hospital services by specialty providers and local EMS companies

Primary Target Audience Specialty providers who do not have a working relationship with Tenet, as well as those that utilize Tenet for a portion of their services, as well as local EMS companies

Responsibilities

• Responsible for planning and conducting in-person visits, predominantly focused on key stakeholders at medical and surgical specialist physician offices as well as EMS providers throughout the defined market service area, in an effort to increase selection of hospital/market services.
• This role will receive ongoing guidance from Business Development leadership on providers of focus and productivity expectations.
• Evaluate and interpret current physician referral patterns and trends for market facilities' service lines, ensuring understanding of market dynamics.
• Develop and gain support for business development strategies for target market and services, in collaboration with operational and medical leaders.
• Research portfolio of assigned providers to understand the decision making behind hospital selection. This information should inform provider engagement.
• Conduct face-to-face sales meetings with clients ensuring through understanding of the service line attributes, processes and outcomes to consumers.
• Complete follow-up meetings with physicians, practice managers etc. to ensure thorough understanding of the physicians' desires, needs and obstacles to growth.
• Communicate feedback from clients and partner with the appropriate market/hospital resources to resolve issues to better serve our patients and provider partners.
• Prepare and present sales reports, identifying trends, lessons learned, opportunities and areas for improvement to achieve market goals.
• Continuously modify and execute business development tactics to ensure optimal business outcomes, based on feedback from clients and facility leaders.
• Maintain latest knowledge of the health system, hospital and provider landscape, relevant to your specialization, in your defined market service area.
• Document all client engagement in a timely manner on a daily basis in the defined CRM tool, including outcomes and required follow-up.
• Support the implementation of key initiatives that require relevant network development, as directed by the Group Vice President and/or CSO.
• Perform all duties with consistently high ethical standards and strict adherence to company policies and procedures.

Qualifications

• Minimum Education: Bachelors degree
• Minimum Experience: At least 5 years of experience in a field related to health system physician relations, pharmaceuticals, or medical devices
• Other Requirements:
• Exhibited success in a marketing/sales role
• Possess and demonstrate excellent organizational, interpersonal, facilitation, and communication skills
• Capacity to work independently with minimal supervision
• Ability to travel in market
• Selected candidate will be required to pass a Motor Vehicle Records check

Equal Employment Opportunity

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: http://www.uscis.gov/e-verify