Receive inbound inquiries, routing calls to appropriate staff and making inbound appointments. Conduct yourself in a friendly and professional manner on the phone or in person with customers, vendors, clients, and job candidates.
Numbers & Facts
Location
Sunnyvale, CA
Description
Description
Duties and Responsibilities:
Answer inbound calls and direct callers to the appropriate associate within the dealership.
Make customer service appointments
Look up customer service records and advise of services and warranty accordingly
Verify customer vehicle status
Conduct yourself in a friendly and professional manner on the phone or in person with customers, vendors, clients, and job candidates.
Take messages and deliver to appropriate dealership associate.
May be responsible for clerical duties such as photocopying, faxing, filing, and collating.
May be responsible for general administrative/support staff duties as assigned by Management
Requirements
Qualifications:
High school diploma or the equivalent
Receive inbound inquiries, routing calls to appropriate staff and making inbound appointments
Patient and pleasant when faced with challenging customers
Must speak, read and write English clearly. Bilingual is a plus, but not required
Automotive experience a plus, but not required
Team player - dependable
You type 40 - 45 WPM in order to capture new customer information efficiently
Comfort and familiarity with using and learning various software applications
Working Conditions:
Working conditions are consistent with working in an office