| Location | Union, IL |
| Job Type | Full-time |
Position Summary
The Account Manager is responsible for developing, maintaining, and growing long-term customer relationships while serving as the primary point of contact for assigned accounts. This role focuses on building trust, understanding customer objectives, identifying opportunities for growth, and ensuring exceptional customer satisfaction. Working closely with customers and internal teams, the Account Manager acts as a customer advocate, aligning BTS 5's manufacturing, machining, casting, assembly, and supply chain capabilities with customer needs. Success in this role is driven by strong relationship-building skills, proactive communication, customer retention, and the ability to create value for both the customer and the company.
Key Responsibilities
Customer Relationship Management
Develop and maintain strong, trusted relationships with key contacts across assigned customer accounts.
Serve as the primary point of contact for all customer communications, inquiries, and business needs.
Build relationships at multiple levels within customer organizations, including purchasing, engineering, operations, supply chain, and executive leadership.
Conduct regular customer meetings, business reviews, and site visits to strengthen partnerships and identify future opportunities.
Foster a customer-first culture through responsive support, proactive communication, and consistent follow-through.
Maintain a high level of customer satisfaction by effectively managing expectations and resolving issues in a timely manner.
Account Growth & Retention
Develop strategic account plans focused on customer retention, account expansion, and long-term growth.
Identify opportunities to increase revenue through existing customer relationships and new programs.
Gain a deep understanding of customer goals, challenges, and future initiatives to position BTS 5 as a valued strategic partner.
Monitor customer activity, forecasts, and industry trends to anticipate future business opportunities.
Support the execution of account strategies that align customer objectives with company capabilities.
Customer Advocacy & Cross-Functional Coordination
Serve as the voice of the customer within the organization.
Coordinate with engineering, operations, quality, supply chain, and customer service teams to support customer requirements.
Facilitate communication between customers and internal stakeholders to ensure alignment and responsiveness.
Support new product launches, engineering changes, production requirements, and continuous improvement initiatives.
Lead customer communications regarding delivery, quality, technical, and commercial matters.
Commercial Support
Manage quotations, pricing requests, and commercial discussions in coordination with company leadership.
Support contract reviews, project timelines, and customer agreements.
Maintain accurate account records, forecasts, and customer activity within CRM systems.
Monitor account performance and support achievement of revenue, profitability, and retention objectives.
Strategic Account Development
Identify opportunities to expand relationships within customer organizations.
Develop new contacts and strengthen existing partnerships to increase account penetration and customer loyalty.
Represent the company during customer meetings, industry events, and trade shows.
Stay informed on customer markets, business priorities, and emerging technologies that may create future opportunities.
SKILL AND ABILITY REQUIREMENTS
Strong business acumen and strategic planning capabilities.
Excellent relationship-building and negotiation skills.
Understanding of foundry operations, castings, machining processes, and manufacturing economics.
Ability to analyze market opportunities and develop growth strategies.
Strong communication, presentation, and leadership skills.
Proficiency with CRM systems preferred and Microsoft Office applications required.
Ability to travel up to 40% of the time.
KNOWLEDGE AND EXPERIENCE REQUIREMENTS
Bachelor's degree in Business, Marketing, Engineering, Supply Chain, Manufacturing, or a related field preferred.
2-5 years of account management, customer success, sales, or relationship management experience.
Experience supporting OEMs, advanced manufacturing, automation, high-tech, industrial technology, or related industries preferred.
Demonstrated success building and maintaining long-term customer relationships.
Experience working within manufacturing or technical environments preferred.
Proven ability to grow existing accounts and strengthen customer partnerships.
Strong communication, presentation, organization, and problem-solving skills.
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