Business /Data Analytics

Role - Business /Data Analytics
Location - San Antonia, TX,


JD Business Analytics / Decision Science Analyst

Job Summary The Business Analyst / Data Analytics professional will partner with
Member Value organization to translate business needs into data-driven insights that improve member experiences and operational outcomes. The role will analyze member journeys, identify friction and retention opportunities, define business requirements, and develop dashboards and executive-ready recommendations. The ideal candidate combines strong stakeholder management, SQL and visualization skills, and the ability to turn complex data into clear, actionable business decisions. Key Responsibilities Business Analysis & Stakeholder Management
" Partner with business stakeholders to understand strategic objectives, operational challenges, and member experience opportunities. " Elicit, analyze, and document business requirements, user stories, process flows, and functional specifications. " Facilitate workshops and discovery sessions with business, operations, digital, marketing, and analytics teams. " Translate business problems into measurable analytical questions and actionable recommendations. " Drive alignment between business stakeholders, product owners, and technical teams. Data Analytics & Insights " Analyze member behavior, customer journeys, onboarding experiences, retention drivers, and operational performance. " Develop analytical frameworks to identify member friction points and opportunities for service improvement. " Conduct descriptive, diagnostic, and exploratory analysis using structured and unstructured data. " Generate actionable insights and executive-ready presentations to support strategic decision-making. " Support Next Best Experience, Member Deepening, Retention, and Contact Center optimization initiatives. Reporting & Visualization " Develop and maintain dashboards, scorecards, and KPIs using Tableau, Power BI, or similar visualization tools. " Monitor business performance metrics and proactively identify trends, risks, and opportunities. " Create executive reporting and business review materials. " Improve reporting efficiency by identifying automation opportunities and reducing manual effort.

Required Qualifications " Bachelor's degree in Business, Analytics, Statistics, Economics, Computer Science, Engineering, or related field.

" 6+ years of experience in Business Analysis, Data Analytics, Business Intelligence, or related roles. " Strong experience gathering and documenting business requirements. " Proficiency in SQL for data analysis and data validation. " Experience with Tableau, Power BI, or similar BI/reporting platforms. " Strong analytical and problem-solving skills. " Experience creating executive presentations and communicating insights to senior leadership. " Understanding of Agile methodologies and product delivery frameworks. " Excellent stakeholder management and communication skills.