Highlights
The team primarily functions as a call center for our field technicians / customer facing personnel 24 hours per day, 7 days per week (including weekends and holidays). Responsible for adhering to department guidelines and performing quality control program assessments by conducting audits to identify best practices, non-compliance, and errors.
Numbers & Facts
| Location | Indianapolis, IN |
| Industry | Staffing/Employment Agencies |
| Salary | $25–$28 Per Hour |
| Company Size | 500 to 999 employees |
| Website | https://www.thefountaingroup.com/ |
Description
Onsite
Hours: During training 8a-5p, Shift 12p-9p, some Weekends support may be required
Pay: $25-$28/hour
Duration:1 year with extensions based on performance and headcount approval
Title: Business Support Specialist
Hours: During training 8a-5p, Shift 12p-9p, some Weekends and Holidays
Location: Role will be onsite (Indy Campus)
The Opportunity:
This team is responsible for supporting customers throughout the service customer journey. As part of the Operations team, this position supports the organization through a number of tasks. The team primarily functions as a call center for our field technicians / customer facing personnel 24 hours per day, 7 days per week (including weekends and holidays).
The Ops Group is responsible for front/back office functions with regard to field support and case management. This includes resolving issues in our operating systems and researching problems that are encountered by our field representatives. This group will develop, maintain, and assemble information and documentation that supports business operations and standard operating procedures for one or more business units.
Additional Responsibilities:
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
#LI-JC1
Hours: During training 8a-5p, Shift 12p-9p, some Weekends support may be required
Pay: $25-$28/hour
Duration:1 year with extensions based on performance and headcount approval
Title: Business Support Specialist
Hours: During training 8a-5p, Shift 12p-9p, some Weekends and Holidays
Location: Role will be onsite (Indy Campus)
The Opportunity:
This team is responsible for supporting customers throughout the service customer journey. As part of the Operations team, this position supports the organization through a number of tasks. The team primarily functions as a call center for our field technicians / customer facing personnel 24 hours per day, 7 days per week (including weekends and holidays).
The Ops Group is responsible for front/back office functions with regard to field support and case management. This includes resolving issues in our operating systems and researching problems that are encountered by our field representatives. This group will develop, maintain, and assemble information and documentation that supports business operations and standard operating procedures for one or more business units.
Additional Responsibilities:
- Acts as the primary contact for escalated issues and requests concerning multiple, at times complex, processes or procedures. Serves as a liaison to internal and external stakeholders as appropriate.
- Responsible for adhering to department guidelines and performing quality control program assessments by conducting audits to identify best practices, non-compliance, and errors. Makes corrections or communicate errors to individuals that can make the corrections. Ensured established programs continue to best practices. Solicit feedback from others to improve current processes.
- Acts as a key resource to others in the department and to internal or external customers on programs and or procedures.
- Troubleshoots and answers complex inquiries and conducts large scale documentation and analysis within a specific business support process.
- Provides reporting support, monitors field rosters and assigned territory responsibilities.
- Develops, maintains, and or assembles information/documentation that supports business operations and standard operating procedures for one or more business units.
- Acts as a primary contact for escalated issues and requests concerning multiple, complex processes or procedures. Serves as liaison to internal and external stakeholders as appropriate.
- Utilizes databases or spreadsheets to maintain program logistics and measure outcomes of program effectiveness.
- Associates degree required
- 1+ year of relevant experience
- Customer support and/or field support experience strongly preferred
- Proven ability to solve complex problems in a timely manner needed
- ERP and/or CRM systems experience strongly preferred. Of these SAP and/or Salesforce most beneficial. Must have ability to learn new systems.
- Advanced skills in data entry, Google Apps and Drives, MS Office, organization, oral and written communication
- Soft Skills: Customer Service focused, positive attitude, empathetic, agile learner
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
#LI-JC1
About Company
The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.
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