Manage and coordinate the activities of specific Account Management Personnel within an Energy Services / Large Customer
Services Region. Address customer needs for electric service delivery installation, billing and credit issues, service reliability,
load management initiatives, and value added products related to delivery services to ensure increased customer satisfaction
and margin growth within the specific region. Coordinate activities with other departments within the company to provide
superior customer service and electric service delivery. Position may be required to work extended hours for coverage during
storms or other energy delivery emergencies.
Primary Duties and Accountabilities:
-Accountability
-Manage a regional strategy to affect timely service delivery, ensure reliability of service, implement load management,
handle billing and credit issues, and promote Company sponsored services to customers.
-Analyze workload volume, assign customers and tasks, establish individual goals, train, coach, and evaluate the
performance of Account Management Personnel.
-Direct and support Account Management Personnel in the development and implementation of customer-specific
business plans and action plans.
-Manage resource requirements and develop and manage operating budgets to meet needs within a specific region.
-Coordinate the activities of the Energy Services / Large Customer Services Organization with the activities of other
Departments within the company to focus on providing reliable energy supply, anticipating and providing for customer
needs and providing cost effective delivery services.
-Manage the implementation of Corporate Programs and Energy Services / Large Customer Services Policies.
-Work closely with External Affairs to ensure support of account management activities
Job Scope:
Day-to-day management responsibilities are direct, and primarily administrative in nature. They will typically involve
establishing a safe and effective work environment, the management of account management activities, which include
coordinating electric service installation, monitoring billing and credit activities, ensuring reliability of electric service
and assisting the customer in load management.
Assign accounts and manage the Individual Performance Planning & Review process, which includes the
establishment of goals, monitoring of progress, review of performance, evaluation of results, and rating of individual
performance. Provide counsel to employees in development of their Individual Development Plans.
Number of personnel managed includes the following range: Management = 8 11
Establish, promote and maintain a safe work environment. Manage the needs of the region s customer base, which
provides annual electric revenues up to approximately million. Manage the achievement of the Region s goals
while managing an annual operating budget up to approximately million.
Work involves utilizing internal and external contacts to manage challenges that require superior resolution regarding
customer satisfaction, electric service installation, billing and credit issues, and load management. Cooperation, tact,
good judgment, and patience are essential to prevent negative impact on Company image or business. Generally
operates with wide latitude for reviewed actions or decisions.
Work is diversified and complex in nature. Work involves the understanding and application of general instructions and
guidelines, and a wide range of practices and procedures. It also requires exercise of judgment and ingenuity, with
minimal oversight to select the most appropriate course of action
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.