Abacus Staffing, a leading provider of comprehensive employment/placement
solutions, is seeking market talent. We offer meaningful and long-term employment
opportunities, a competitive pay structure and outstanding customer service to a
workforce of more than 20,000, nationally.
Business Application Specialist I (00844)
Location: City of Virginia Beach
Pay: $27.41 per hour
Schedule: Monday - Friday 8:00 AM to 5:00 PM
Job Summary
We are seeking a detail-oriented Business Application Specialist I to provide technical support and application management for business systems and departmental technology operations. This position serves as a key resource for troubleshooting software and hardware issues, supporting users, managing CRM platforms, and delivering exceptional customer service.
Essential Job Duties
- Manage and support the Simpleview CRM database, including reporting, dashboards, upgrades, customizations, user permissions, and troubleshooting.
- Administer and support the Partnership Portal and provide training and assistance to users.
- Develop and deliver ongoing application and system training programs.
- Provide day-to-day technical support for applications, hardware, and departmental systems.
- Diagnose, prioritize, and resolve technical issues while escalating complex incidents when necessary.
- Support hardware and software inventory management and maintenance activities.
- Respond to user inquiries via phone, email, and other communication channels.
- Create clear and professional written communications, including emails, memos, and reports.
- Troubleshoot technology-related problems and recommend corrective actions.
- Assist with workflow automation, process improvement initiatives, and documentation development.
- Maintain accurate records and follow established procedures and service standards.
- Deliver outstanding customer service and technical assistance to users with varying levels of technical experience.
Requirements
- Any combination of education, training, and experience equivalent to four (4) years in a field related to supporting automated business operations, business applications, network environments, or server-based systems.
- Current and valid driver's license.
- Strong technical troubleshooting and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent verbal and written communication skills.
- Proven ability to work independently and collaboratively with internal teams.
- Ability to maintain accurate records and follow detailed procedures.
- Strong organizational and time-management skills.
- Customer-focused mindset with a commitment to service excellence.
Preferred Qualifications
- Proficiency with Microsoft Office applications.
- Experience with CRM platforms such as Simpleview, Ungerboeck/EBMS, or similar systems.
- Experience training users on software applications and business systems.
- Knowledge of workflow automation and process improvement practices.
- Strong relationship-building skills with staff, management, and business partners
Weekly pay and benefits available!
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