Business Analyst - Utilities Customer & Information Services

Business Analyst - Utilities Customer & Information Services

Salary

$70,010.00 - $98,015.00 Annually

Location

Land O Lakes, FL

Job Type

Full Time

Job Number

14344-1026

Department

Utilities Customer & Information Services

Division

Utilities Customer & Information Services

Opening Date

10/16/2026

Closing Date

10/22/2026 11:59 PM Eastern

Salary Range

$70,010.00 - $98,015.00

Pay Grade

P44 (Exempt position)

Salary Disclosure

Rates of pay are based on education, skill, experience level and internal equity.

• Description
• Benefits
• Questions

General Description

JOIN OUR TEAM AS A BUSINESS ANALYST - CUSTOMER INFORMATION SERVICES

Highly responsible utility services business systems analysis work with project management responsibilities for the budgeting, planning, selection, procurement, implementation, application, and maintenance of new information management systems and related enterprise-wide application software for the Countys Utilities Services Branch.

Essential Job Functions

Learns, analyzes, documents, and applies the new information management system, such as the Customer Information System (CIS) project and subsequent interrelated information-management applications and systems, as well as other utility business functional requirements as they relate to current business practices, policies, procedures, and guidelines for the Utilities Services Branch. Researches and evaluates new information system technologies and software for implementation within the Utilities Services Branch. Serves as the Utilities Services Branch liaison with the Information Technology Department, the Clerk of the Circuit Courts Office, and other County departments and outside agencies regarding procurement, implementation, and maintenance of the Utilities Services Branch information management systems. Provides project progress reporting and presentation to senior management and administration as required.

Performs project management duties for the CIS project and subsequent information management systems which include, but are not limited to, the following tasks: Maintains and tracks the CIS project plan for improved system delivery, task/milestone completion, and quality assurance. Attends all project meetings, demonstrations, and workshops related to the projects. Performs analytical work and prepare new business practices, policies, procedures, and guidelines in support of the utility CIS and subsequent other software applications across the Utilities Services Branch. Researches and evaluates new information system technologies and software for implementation within the Utilities Services Branch.

Performs related work as required.

Knowledge, Skills and Abilities

• Knowledge of utility system operation.
• Ability to read and interpret ordinances, regulations, grants, and legislation as it pertains to the utility business.
• Ability to document, plan, develop, procure, implement, apply, and maintain new information management systems according to business policies and practices.
• Ability to budget, monitor, and acquire according to fiscal policy.
• Knowledge of service industry billing, collections, and customer relations experience with utilities service business practice applications.

Minimum Requirements

PHYSICAL SKILLS: Ability to communicate effectively using verbal, written and visual communication.

EDUCATION, TRAINING AND EXPERIENCE: Graduation from a regionally accredited college or university with a Bachelors Degree in business or a related field. Six (6) years progressively responsible experience with business systems in the public sector. Supervisory experience required. Specific experience in the field of utilities services is required. Experience with web-based applications using Microsoft Windows and other application software required. Experience in the software applications for Geographic Information Systems (GIS), Computerized Maintenance and Work Management Systems (CMMS), Laboratory Information Management Systems (LIMS), Supervisor Control and Data Acquisition (SCADA), and records document management preferred.

LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida drivers license.

ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS PREFERENCE: Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATIONS TOP WORKPLACES FOR 2021

Benefits include:

• Florida Retirement System (FRS) retirement plan
• PTO (Paid Time Off)
• Paid holidays
• Group insurance
• Tuition reimbursement
• Deferred compensation
• Medical leave pool
• Annual medical leave buy-back
• Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year.

Effective July 1, 2011, FRS members must contribute 3% of their salary as retirement contributions, on a pre-tax basis (the salary is reduced by the amount of the employee contribution before determining the federal income tax deduction). The employer will automatically deduct the employee contributions.

01

I am aware that the following supplemental questions will determine my eligibility for this position.

• Acknowledge
• Decline

02

Are you a current Pasco County BOCC employee?

• Yes
• No

03

Which best describes your highest level of COMPLETED education?

• GED
• High School
• Associate degree
• Bachelors Degree
• Masters Degree
• Doctorate
• None of the above

04

Which best describes the years of progressively responsible experience with business systems in the public sector?

• Ten or more years of experience
• Nine years but less than ten
• Eight years but less than nine
• Seven years but less than eight
• Six years but less than seven
• Five years but less than six
• Four years but less than five
• Three years but less than four
• Two years but less than three
• One year but less than two
• Less than one year of experience

05

Do you have supervisory experience?

• No
• Yes

06

Do you have experience with web-based applications using Microsoft Windows and other application software?

• Yes
• No

07

Do you have experience in the software applications for Geographic Information Systems (GIS), Computerized Maintenance and Work Management Systems (CMMS), Laboratory Information Management Systems (LIMS), Supervisor Control and Data Acquisition (SCADA), and records document management?

• Yes
• No

08

Do you possess a valid Florida drivers license or have the ability to obtain the license within 30 days from date of hire?

• Yes
• No

09

Are you a veteran who served as a member of the armed forces of the United States during a period of war, defined in Title 38, U.S.C., and who was separated from such service under honorable conditions, or the surviving spouse of any such veteran? (SUPPORTING DOCUMENTION IS REQUIRED AT THE TIME OF SUBMISSION OF APPLICATION OR NEXT BUSINESS DAY).

• Yes
• No

10

I hereby acknowledge that Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law, and consent to pre-employment drug/alcohol testing, and agree to abide by the program and policy if employed by Pasco County BOCC.

• Acknowledged
• Declined

11

Are you legally authorized to work in the United States? Note: If hired, a Form I-9, Employment Eligibility Verification, must be completed at the start of employment.

• Yes
• No

12

Have you recently retired from the Florida Retirement System (FRS) Pension Plan or Investment Plan within the last 6 months?

• Yes
• No

13

Have you recently taken a disbursement from the Florida Retirement System (FRS) Pension Plan or Investment Plan within the last 6 months?

• Yes
• No

14

If so, please provide the date.

15

Please specifically explain how your prior work experience and education match the qualifications for this position. (1000 characters or less)

16

How did you hear about this position?

• Billboard
• Facebook
• Friend/Family Referral
• Indeed
• Instagram
• Job Fair
• LinkedIn
• Magazine publication
• Nextdoor
• Pasco County employee
• Pasco County Facebook Page
• Pasco County website/Governmentjobs.com
• Pasco County Traffic Sign
• Utility bill insert
• X/Twitter
• YouTube
• Other

17

If a Pasco County employee referred you, please provide the name of the employee. If none, write N/A.

18

Do you have specific experience in the field of utilities services?

• Yes
• No

Required Question

Employer Pasco County

Address 7536 State Street

New Port Richey, Florida, 34654

Phone (727) 847-8030

(727) 847-8103

Website http://www.pascocountyfl.net