We are seeking a highly motivated and versatile professional to join our team in a combined role of Analyst and Trainer.
The ideal candidate will play a key role across the project lifecycle—from requirements gathering and testing to end-user training and adoption support.
This is a remote (US only) position supporting an IT investment and portfolio management initiative.
This individual will support a high-impact project leveraging:
- ServiceNow Strategic Portfolio Management (SPM)
- Proven Optics Capital Planning and Investment Control (CPIC) Application
- Proven Optics Technology Business Management (TBM) Cost Modeling Application
Key Responsibilities:
As an Analyst:
- Collaborate with business stakeholders to gather and refine requirements
- Develop process documentation, user stories, and business workflows
- Support configuration decisions aligned with best practices in IT portfolio and financial management
As a Tester:
- Develop and execute test plans and test case scenarios
- Validate system functionality, reports, and dashboards
- Identify and track defects, and support remediation efforts
As a Trainer:
- Design and deliver training materials, including user guides, video walkthroughs, and SOPs
- Facilitate virtual and live training sessions for end-users and stakeholders
- Provide ongoing user support and promote platform adoption
Required Skills:
- U.S. Citizenship OR Permanent Resident
- Active Public Trust or higher clearance
- 3+ years of experience as an Analyst, Tester, Trainer
- Experience documenting functional and technical requirements into User Stories and Expected Results
- Experience developing Test Plans, test cases, and tracking issues
- Demonstrated ability to test systems against documented requirements
- Design and deliver training materials, including user guides, video walkthroughs, and SOPs
- Facilitate virtual training sessions for end-users and stakeholders
- Extremely well-developed organizational, time management, and analytical skills
- Strong attention to detail and documentation skills
- Excellent communication skills with the ability to simplify complex technical information
- This position allows you to work remotely from within the United States only.
- Ability to work 8 AM to 5 PM EST
- Ability to work independently in a remote team environment
- Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Teams)
- Ability to work effectively in a remote, collaborative environment
Highly Desired Skills:
- Hands-on experience with ServiceNow Strategic Portfolio Management (SPM)
- Familiarity with Proven Optics CPIC or TBM applications
- Familiarity with Agile or SAFe delivery methodologies
- Experience using ServiceNow Dev/QA/Test environments
- ServiceNow certifications
- Strong understanding of IT portfolio management, capital planning, or IT financial management
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and federal holidays
- Flexible remote work environment