Business Analyst / Technical Writer

Help build the authoritative documentation that supports cybersecurity, operational resilience, and long-term knowledge management within a large enterprise IT environment. Advanced proficiency with Microsoft 365, especially Word and SharePoint, plus Excel, PowerPoint, Teams, and related collaboration tools.

Senior IT Technical Writer (Cybersecurity & Infrastructure Documentation)

Position Overview

Help build the authoritative documentation that supports cybersecurity, operational resilience, and long-term knowledge management within a large enterprise IT environment. This  engagement offers the opportunity to work alongside IT leadership and technical subject-matter experts to create standardized documentation, recovery procedures, system documentation, and process diagrams that become the foundation for ongoing IT operations

What You'll Do

• Develop and maintain professional technical documentation using standardized templates and documentation standards.

• Create SOPs, runbooks, operational procedures, system documentation, infrastructure documentation, and knowledge base articles.

• Produce incident response, disaster recovery, business continuity, restoration, and recovery documentation.

• Translate technical interviews and discovery sessions into clear, accurate, and maintainable documentation.

• Create workflows, process maps, technical diagrams, and supporting visuals using Microsoft Visio.

• Utilize Microsoft 365 tools including Word, SharePoint, Excel, PowerPoint, Teams, and related collaboration tools.

• Apply consistent version control, formatting, metadata, ownership, review cycles, and documentation governance.

• Collaborate with business analysts, IT leadership, and technical SMEs to validate technical accuracy and prepare documentation for publication.

• Help establish reusable templates, documentation standards, repository structures, and lifecycle practices.

Required Qualifications

• Bachelor's degree in Technical Communication, English, Information Technology, Information Systems, or a related field OR equivalent relevant professional experience.

• 5+ years of demonstrated technical writing experience within complex IT or technology environments.

• Advanced proficiency with Microsoft 365, especially Word and SharePoint, plus Excel, PowerPoint, Teams, and related collaboration tools.

• Strong Microsoft Visio skills for technical diagrams, workflows, and process maps.

• Experience producing SOPs, runbooks, system documentation, operational procedures, knowledge articles, or similar technical documentation.

• Strong editing, information architecture, document organization, formatting, and quality control skills.

• Ability to collaborate directly with technical subject-matter experts across infrastructure, applications, cybersecurity, service delivery, or related IT disciplines.

Preferred Qualifications

• Experience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service management.

• Documentation recovery, knowledge management, or documentation standardization experience.

• Experience administering SharePoint documentation libraries, templates, metadata, and lifecycle practices.

• Familiarity with ITIL, NIST, CIS, or similar IT/security frameworks.

• Government or other highly regulated environment experience.

• CPTC, ITIL Foundation, or comparable technical writing/IT certification.

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