Business Analyst / Technical Analyst

Apolis

Charlotte, NC
4 days ago

$45–$50 Per Hour

Highlights

You will be responsible for gathering, analyzing, and documenting requirements, acting as a liaison between stakeholders, supporting solution design, contributing to Python-based integrations, and driving continuous improvement in AI Ops workflows. As a Business Analyst / Technical Analyst – Customer Ops & AI Ops, you will play a pivotal role in translating business requirements into technical solutions and ensuring seamless delivery of AI-powered initiatives.

Numbers & Facts

Location	Charlotte, NC
Industry	Computer/IT Services
Salary	$45–$50 Per Hour
Company Size	500 to 999 employees
Website	https://www.apolisrises.com/

Description

Position Title: Business Analyst / Technical Analyst
Location: Charlotte, NC (Onsite)
Duration: Long Term Contract
Job description:
As a Business Analyst / Technical Analyst – Customer Ops & AI Ops, you will play a pivotal role in translating business requirements into technical solutions and ensuring seamless delivery of AI-powered initiatives. You will be responsible for gathering, analyzing, and documenting requirements, acting as a liaison between stakeholders, supporting solution design, contributing to Python-based integrations, and driving continuous improvement in AI Ops workflows.
Basic Qualifications:

7 years of experience in business analysis and/or technical analysis roles.
Proven track record of delivering complex AI, cloud, or digital transformation projects in Customer Ops or AI Ops contexts.

Required Skills:

Strong working knowledge of Google Cloud Platform (GCP) services including Cloud Run, Cloud Scheduler, and Secrets Manager.
Hands-on familiarity with Google GECX Platform and DialogFlow AI solutions.
Proficiency in Python and experience with API frameworks such as FastAPI and Flask.
Exceptional communication and stakeholder management skills.

Preferred Qualifications:

Practical understanding of Agentic AI and Conversational AI technologies.
Ability to analyze, document, and validate AI-driven solutions.

Role and responsibilities:

Gathering, analyzing, and documenting detailed business and technical requirements for Customer Ops and AI Ops projects.
Acting as a key liaison between business stakeholders and technical teams.
Supporting the design, configuration, and testing of solutions built on Google GECX Platform and Google Cloud Platform (GCP).
Contributing to the development and validation of Python-based integrations and APIs.
Driving continuous improvement by analyzing operational data and recommending AI-driven solutions.

Benefits

Paid Sick Days, Employee Referral Program, Employee Events, Retirement / Pension Plans

About Company

Since 1996, RJT has provided successful SAP, Oracle, and IT consulting solutions and staffing services to clients around the world. The new Apolis brings you the same personalized service fortified with a greater array of IT solutions, global expertise, and cost-management strategies.

We are a global IT consultancy that seamlessly integrates experts and leading-edge solutions into your organization so you can focus on what really matters.