Business Analyst, Senior

Data Analysis:

• Gathers and organizes information on problems or procedures documents existing processes, systems and organizational structures
• Conducts operational audits and analyzes data for possible improvements
• Recommends new or revised systems and implements approved changes.
• Creates queries and performs data analysis to identify, measure and document system outputs.

HRIS System Support:

• Provides hands-on support for PeopleSoft HCM, assisting users with navigation and addressing general system usability issues.
• Troubleshoots and resolves technical issues encountered by users during system operation, ensuring minimal disruption to HR processes.
• Participates in system testing activities
• May work with HR staff to understand their needs and challenges in using the PeopleSoft HCM system
• Provides training and support to HR staff on system features and functionalities

HRIS System Modification:

• Participates in planning and implementation of system modifications and upgrades.
• Facilitates design sessions and discussions to create functional design documents.
• Works with developers to ensure thorough understanding of functional requirements and designs.
• Assists with the configuration and customization of PeopleSoft HCM modules to align with evolving business needs
• Assists in the development and implementation of system enhancements

System Testing:

• Creates test plans and scripts, and coordinates testing activities with functional users and other units to ensure system reliability and functionality.
• Writing use cases and test cases, creating technical documentation and training guides.
• Document and report any issues or bugs encountered during testing to the appropriate team for resolution.

Knowledge, Skills, and Abilities:

• Superior writing, communication and interpersonal skills.
• Knowledge of enterprise applications and involving aspects of vendor relationship management and large scale implementations.
• Demonstrated ability to establish collegial, productive working relationships with faculty, staff, and administration or similar organizational constituents.
• Proven ability to manage time efficiently between long-term project deadlines and unexpected interruptions that require immediate attention.
• Exhibited written and verbal communication skills to convey complex processes and scenarios to a range of clients from new to technology to career technologists.
• Ability to monitor, troubleshoot and solve issues within MS Office 365 and additional supporting applications.
• Ability to research emerging technical solutions related to productivity or collaboration tools.