Business Analyst

Role Summary

Bridges Client business teams and the engineering squad by capturing detailed requirements, workflows, data flows, and acceptance criteria for the Finance, Marketing, and HR agents. Supports UAT, business validation, and adoption enablement.

Key Responsibilities

• Gather and document user stories, workflows, and business rules for assigned use cases.
• Translate business needs into agent inputs, outputs, tool boundaries, and guardrails.
• Define measurable acceptance criteria and support UAT planning and execution.
• Coordinate with Client SMEs for data access, clarifications, and sign-offs.
• Support KPI baseline definition and post go-live adoption tracking; maintain requirements traceability.

Mandatory (Must-Have) Skills

• Strong requirements elicitation, process mapping, and documentation.
• Domain depth in Finance, Marketing, or HR.
• Agile delivery, UAT lifecycle, and KPI frameworks.
• Exposure to AI/GenAI or chatbot use cases.

Preferred (Good-to-Have) Skills

• SAFe / Scrum / Product Owner certification.
• JIRA, Confluence, wireframing, and GAP analysis.
• AI Product Management awareness / certification.

Experience & Certifications

• 7+ years as a Business Analyst; AI awareness required.
• Must be able to work onsite in the USA aligned to Client hours.
• Fluent English; nearshore Spanish an advantage for LATAM overlap.