Job Description/ Responsibilities
• 7 years of experience as a Business Analyst, Business Systems Analyst, Product Analyst, or Product Owner.
• Experience working in Agile environments.
• Experience writing user stories and acceptance criteria.
• Experience with Jira and Confluence.
• Healthcare payer experience preferred.
• Familiarity with regulatory and compliance-driven implementations.
• Experience supporting digital products, portals, or provider directory solutions.
• Produces clear and complete requirements documentation.
• Supports timely delivery of mandate-related enhancements.
• Effectively collaborates with compliance, business, and technology teams.
• Maintains accurate backlog and project documentation.
• Helps ensure implemented solutions align with approved requirements.
Required skills:
Requirements & Analysis
• Assist in analyzing regulatory, compliance, and business requirements.
• Document business and functional requirements, user stories, and acceptance criteria.
• Support impact assessments for Member Portal, Find a Doctor (FaD), Provider Portal, and related digital applications.
• Perform gap analysis and document current-state versus future-state requirements.
• Maintain requirements traceability and supporting documentation.
Backlog & Delivery Support
• Create and maintain Jira stories, tasks, and supporting artifacts.
• Participate in backlog refinement, sprint planning, and requirement review sessions.
• Support Product Managers and Business Owners with requirement clarification during development and testing.
• Track dependencies, risks, and open questions related to implementation activities.
Digital Channel Support
• Support enhancements and mandate implementations impacting:
o Member Portal
o Find a Doctor (FaD)
o Provider Directory experiences
o Digital communications
o Member self-service capabilities
o Authentication and access experiences
Testing & Validation
• Assist with development of test scenarios and business validation criteria.
• Support UAT planning and execution activities.
• Validate implemented functionality against documented requirements.
• Support defect triage and issue resolution efforts.
Stakeholder Collaboration
• Work collaboratively with Product Management, Compliance, Operations, UX, Development, and QA teams.
• Participate in requirement reviews and solution discussions.
• Escalate questions and risks to Product Managers or Compliance Leads as appropriate.