Analysis Skills, Business Analysis, Business Case, Business Skills, Business Support, Customer Support/Service, Data Modeling, Documentation, Functional Decomposition, Functional Requirements Document (FRD), Health Information Management, Health Plan Membership, Healthcare Administration, Information Technology & Information Systems, Lean Manufacturing, Managed Care, Microsoft Visio, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Relationship Management, Requirements Management, Sales Management, Service Delivery, Software Administration, Spreadsheets, Statement of Work (SOW), Systems Analysis, Use Cases, Word Processing, Workflow Analysis, Writing Skills