Job Title: Business Systems Analyst (BSA)
Location: Hybrid – Minimum 2 days per week onsite; remote work requires an adequate home office and adherence to standard County work hours.
Position Type: Contract
Must Have Skills:
Strong experience with Microsoft 365 (M365) Productivity Suite.
Hands-on experience in data analytics and data analysis.
Strong analytical, communication, and problem-solving skills.
Experience gathering, analyzing, and documenting technical and business requirements.
Ability to work independently, take ownership of assignments, and meet project deliverables.
Desired Skills:
Experience preparing Requests for Proposals (RFPs), contracts, and Scope of Deliverables.
Knowledge of Webex Calling Platform and Telecommunications Expense Management.
Experience with ServiceNow integrations, including Asset Management, Inventory Management, and CMDB Discovery.
Familiarity with Clarity, Imagicle, and OKTA.
Understanding of IT infrastructure services, including networking, servers, workstations, O365, VoIP telecommunications, and service center operations.
Experience with system testing, implementation, process improvement, and user training.
Job Responsibilities:
Serve as a Business Systems Analyst supporting projects across Infrastructure Services teams.
Collaborate with Networking, Server, Workstation Services, O365, VoIP Telecommunications, and Service Center teams.
Gather, analyze, and document business and technical requirements to support technology initiatives.
Perform data analysis and research to identify business needs and recommend effective solutions.
Support testing, implementation, and integration of technology solutions.
Develop and maintain technical documentation, procedures, and process improvement recommendations.
Prepare Requests for Proposals (RFPs), contract documentation, and Scope of Deliverables.
Provide training, technical guidance, and ongoing support to end users.
Coordinate with stakeholders to ensure project deliverables meet business requirements and technical specifications.
Support projects involving ServiceNow, Webex Calling, Microsoft 365, Clarity, Imagicle, and OKTA.
Demonstrate accountability, proactive communication, and ownership of assigned projects.