Title: Business Analyst
Location : Remote in EST.
Duration: 15 months – possibility to hire – Conversion eligibility required
Pay Rate: $25-30/hr on W2 without benefits
Project Overview: team supports the onboarding and ongoing management of Discover Network issuers and issuer processors, including credit, prepaid, and debit clients. The role will guide clients through technical specifications, program requirements, compliance gap resolution, and release certification. The individual will work with issuers/processors to ensure they complete required testing and certification for the April and October network releases, while also supporting ad hoc projects throughout the year. The team is also transitioning some workflows into Smartsheet.
Most tools can be taught; familiarity with the standard applications is helpful, but deep expertise in every tool is not required from day one except Google Workspace, including Gmail, Google Sheets, and Google Slides. Platforms the team uses include Smartsheet, Tableau, Blueworks Live, Snowflake, and Salesforce.
Team of 6 people, they all work EST. Great collaborative team, tools they use to communicate and work such as video conferencing
All team members come with several years of experience, the minimum is 8 years in the team.
1 contractor came from a banking background; role was risk and compliance. SOPs and compliance, administrative and monitoring but its not same as this role.
They mostly interact via email with client.
Client Portfolio & Responsibilities: The individual would manage a portfolio of 12+ clients and support the onboarding of new card programs for third-party issuers on the Discover Network. For example, if an existing issuer launches a new program such as Savor or Quicksilver, this individual would work with the issuer, Sales, and Relationship Management teams to onboard the program into the system and complete certification. They would also manage biannual release certification every six months and support the processors that the issuer connects to, such as Fiserv and Global Payments. The role would also involve responding to issuer questions related to reports, pricing, fees, and regulatory requirements, as well as ensuring client compliance. The candidate should be comfortable with technical knowledge, including reviewing technical specifications, understanding connectivity between companies, basic coding concepts, and working with APIs to certify client connectivity and processing.
Day to day – regulatory requirement, that’s all some of the types of questions that this individual would receive. Looking at contracts, compliance and data and identify gaps.
Should e comfortable with technical knowledge, like connectivity, how that works between companies and how basic coding happens. Understanding of API, connectivity is a plus.
Big green flag: Someone from Visa, Mastercard, Discover, Amex, Fiserv, FIS, Global Payments, Worldpay, Stripe, PayPal, JPMorgan, Bank of America, Capital One, etc. whose actual work involves payment processing/network operations.
No coding required. They handle data. They need someone to just read it and understand. Understanding the basic batch file processing which is standard in the payment industries.
Project/Role Responsibilities
Seeks opportunities for improvement within the department and supports department-level analytics and reporting tasks.
Supports local teams in expanding services and acceptance footprints and boards new partners onto the network.
Provides day-to-day support for issuers, user processors, network-to-network partners, and program managers by researching complex situations and supporting participants on operational and relationship matters.
Supports participants through the release process by managing and coordinating certification, ensuring participants comply with operating rules and regulations, and engaging participants to support key initiatives.
Must Have Qualifications:
High School Diploma or GED
2+ years of experience in Payments, financial services, or related experience (Card issuers, Issuer processors, etc)
In lieu of education, 4+ years of experience in Payments, financial services, or related experience
Bachelor's Degree in Business, Technology, Finance, Engineering, or related field
Experience with electronic payments in the merchant processing/card industry
Experience working with Acquirers, Issuers, Processors, and Gateways
Experience using Salesforce, Teradata, SQL, Snowflake, Tableau, and Blueworks
Experience troubleshooting, researching, and resolving transaction technical issues
Excellent internal and external client communication and management skills
Strong aptitude for planning, presenting, and organization
Ability to understand obligations outlined in program, contract, and technical requirement documents
Strong PC competency, including Google Workspace, Google Sheets, Google Docs, and Google Forms
Advanced Smartsheet application development and support experience is a plus
Strong problem-solving skills
Company Benefits & Culture
Competitive salary and benefits package
Inclusive and collaborative work environment
Opportunities for professional growth and development
For immediate consideration please click APPLY to begin the screening process with Alex.