Business Analyst

Crescens Inc.

Richmond, VA
6 days ago

Highlights

This role supports Local Health District end users, evaluates workflow needs, documents enhancement opportunities, and partners with technical teams, business stakeholders, and vendor organizations to ensure the EHR aligns with operational and clinical requirements. They work effectively with stakeholders at all levels, ensure user needs are clearly understood, and help drive meaningful enhancements that strengthen EHR stability and usability.

Numbers & Facts

Location	Richmond, VA
Industry	Computer/IT Services
Company Size	20 to 49 employees
Year Founded	2002
Website	http://crescensinc.com/

Description

Job Title: Business Analyst
Location: Richmond, VA
Duration: 9+months
Type: Contract

Job Description:

The EHR Stability Analyst plays a vital role in ensuring the successful deployment, adoption, and continuous improvement of the client's Electronic Health Record (EHR) system.
This role supports Local Health District end users, evaluates workflow needs, documents enhancement opportunities, and partners with technical teams, business stakeholders, and vendor organizations to ensure the EHR aligns with operational and clinical requirements.
The analyst will also contribute to interim solution development and help define strategies for long-term system improvements.

Responsibilities:

Provide responsive support to EHR users across Local Health Districts.
Triage, troubleshoot, and escalate issues appropriately.
Monitor and maintain key EHR workflows, processes, and procedures.
Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions.
Gather, analyze, and document business requirements for system enhancements.
Develop user stories, acceptance criteria, and other Agile documentation as needed.
Support functional, integration, and user acceptance testing.
Collaborate effectively with cross-functional technical, clinical, and business teams.
Produce clear user documentation, job aids, and training materials.

Required Skills & Experience:

Experience providing application support, preferably in healthcare environments.
Strong skills in requirements documentation and enhancement analysis.
Excellent analytical, communication, and problem-solving abilities.
Understanding of clinical, pharmaceutical, and patient billing workflows.
Experience participating in structured testing cycles.
Proficiency with MS Office, Microsoft Teams, SharePoint, and Visio.

Preferred Qualifications:

Experience supporting or implementing EHR systems.
Knowledge of Oracle Health / Cerner platforms and public health workflows.
Experience with SQL, Oracle databases, or web application environments.
Familiarity with Agile methodologies and documentation practices.

Ideal Candidate:

The ideal candidate is a proactive, detail-oriented analyst who excels at supporting both technical and business functions.
They work effectively with stakeholders at all levels, ensure user needs are clearly understood, and help drive meaningful enhancements that strengthen EHR stability and usability.

Required:

Provide responsive support to EHR users across Local Health Districts.
Triage, troubleshoot, and escalate issues appropriately
Monitor and maintain key EHR workflows, processes, and procedures.
Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative so
Gather, analyze, and document business requirements for system enhancements
Develop user stories, acceptance criteria, and other Agile documentation as needed.
Support functional, integration, and user acceptance testing.
Collaborate effectively with cross-functional technical, clinical, and business teams.
Produce clear user documentation, job aids, and training materials.
Experience providing application support, preferably in healthcare environments.
Strong skills in requirements documentation and enhancement analysis.
Excellent analytical, communication, and problem-solving abilities.
Understanding of clinical, pharmaceutical, and patient billing workflows.
Experience participating in structured testing cycles.
Proficiency with MS Office, Microsoft Teams, SharePo
Experience supporting or implementing EHR systems.
Knowledge of Oracle Health / Cerner platforms and public health workflows.
Experience with SQL, Oracle databases, or web application environments.
Familiarity with Agile methodologies and documentation practices
Support Go-Live Related Activities

About Company

Crescens Inc. is an industry leader in providing IT staffing services and tailored workforce solutions to meet the demanding expectations and distinctive needs of clients across the United States and Canada. We have grown tremendously in the past years and have been applauded by our clients for the quality of workforce and the quick turnaround time. We have evolved from good service to great service and all management plans are geared towards quality.

Our vision is to be the best in Talent Acquisition and strive for excellence consistently by focusing on four performance dimensions; Quality, Efficiency, Cost and Risk. A satisfied client and candidate are the backbone to our continued success. Headquartered in New Jersey, we are a team with unique expertise to deliver exceptional results to our clients by setting benchmarks and establishing best practices.