Business Analyst/Quality Assurance Tester

Business Analyst/Quality Assurance Tester

Salary

$7,150.00 - $9,618.00 Monthly

Location

Thurston County - Olympia, WA

Job Type

Full Time - Permanent

Remote Employment

Flexible/Hybrid

Job Number

2026-1020

Department

Washingtons Lottery

Division

Information Services

Opening Date

10/26/2026

Closing Date

11/8/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

We make Imagination happen. Not often does an opportunity come around where every single day at work you get to inspire dreams, have fun and do good. But thats exactly what were all about. For more than 40 years, weve been enriching the imaginations of Washingtonians by helping them imagine all the possibilities of what they could do if they won. Weve also been giving back to the state in more ways than you may realize. From the student who receives a college grant, to the convenience store owner supporting their family, to the fans who cheer for their favorite team at the state's premier stadium and exhibition center; weve given billions to players and beneficiaries across the state over the years.

When it comes right down to it, we dont just sell amazing games that give people a chance to dream, we also do good. Because doing good is good to do.

Be a part of the fun by joining Washingtons Lottery.

Benefits that matter:

• We support a powerful mission - to offer games of chance with integrity and imagination to maximize contributions to our state.
• Work in an organization unlike any other in state government where creativity, ideas, fun, and passion are the order of the day.
• Work in an organization that is committed to embedding the values of diversity, equity, inclusion and belonging into all aspects of our work.
• Work-Life Balance - We have flexible hours that let you put in a good days work, while still giving you time for your life outside of this awesome job.
• Supported growth and development opportunities.
• You will have the opportunity to make important impacts across all parts of the organization.
• A modernized workplace that promotes efficiency, utilizes new technology, and encourages collaboration.
• Always an awesome time - Youll get to help out selling at events that impact our local markets. And, youll always have fun when you take part in the big jackpot winner celebrations and game launch events that happen throughout the year.

Washingtons Lottery also offers:

• A great total compensation and benefits package
• Some positions may include flexible work schedules and telework options
• The opportunity to earn special pay: Events ($35 per hour or exchange time) or Draw Duty.
• Tuition Reimbursement Program
• Infants in the Workplace Program

If you have gotten this far and are thinking you do not qualify, consider again. It may be that lived experience, volunteer positions, or a combination of experience and education could demonstrate your ability to perform the duties within this job. If you are excited about this role but you're not sure if your experience or held credentials align perfectly with every qualification in the job description, we encourage you to apply anyway. If you have any questions, please contact 360-890-2856. You may just be the candidate needed for this or other roles.

The Opportunity:

Love solving puzzles, connecting the dots, and turning big ideas into smart tech solutions? Join our team and be the bridge between business needs and technology, collaborating with experts and vendors to tackle challenges, improve mission-critical systems, and make things work smarter, not harder! If you're a natural problem-solver who loves making an impact, we'd love to have you bring your talents to the Lottery!

Key Responsibilities:

• Elicits business requirements from cross functional subject matter experts for Lottery system modifications. Ensures stakeholders actual underlying needs are understood and captured.
• Independently analyzes and develops functional and non-functional specifications for multi-functional mission critical systems.
• Translates business requirements and functional specifications into technical requirements.
• Conducts in-depth analysis of functional and technical specifications and design documents to ensure compliance with business requirements. Identifies gaps between functional specifications and system capabilities. Identifies possible solutions to address gaps or other issues.
• Advises vendor(s) and subject matter expert(s) of any conflicts with system(s) and propose viable solutions to lessen potential issues.
• Uses business analysis techniques to manage requirements and assess work progress.

Required Qualifications:

• Demonstrated ability to gather, understand, confirm, and document business and technical requirements by meeting with customers, leading requirement-gathering sessions, and creating clear documents such as use cases, process flows, and user stories.
• Demonstrated ability to explain technical information in simple, easy-to-understand language and help developers, testers, and business users communicate clearly and understand system requirements.
• Ability to review complex business processes and IT systems to understand current and future states. Experienced in creating diagrams, decision tables, process documents, and other tools to identify improvements and support system updates or new solutions.
• Proven ability to review IT requests to make sure they are clear, complete, and assigned to the right category. Experienced in working with business customers and IT managers to direct requests to the appropriate teams and determine priorities.
• Experience using proven business analysis methods to gather, document, manage, and update requirements, and handle changes in complex IT environments involving multiple teams or departments.
• Proven experience in testing and confirm that systems meet business needs by creating test cases, answering questions about requirements, supporting usability testing, and showing customers prototypes to gather feedback.

Required Competencies:

• Ability to take action to learn and grow.
• Ability to take action to meet the needs of others.

Desired Qualifications:

• 3 or more years of demonstrating advanced knowledge of gaming system capabilities, functionality, and lottery business rules; independently analyzes complex issues, assesses the impacts of system changes, and recommends solutions that meet business needs.
• Focused on providing good customer service and building positive, productive working relationships with IT staff, business customers, and vendors.
• Able to manage multiple tasks and competing priorities while working remotely or in a hybrid environment by staying organized, meeting deadlines, and keeping accurate and detailed documentation.
• Knowledge and experience in accounting principles and state financial systems.
• Certification of Capability in Business Analysis (CCBA) or as a Certified Business Analysis Professional (CBAP) through the International Institute of Business Analysis (IIBA) OR completion of a business certification from a university or college (Desired)

Application Requirement:

• You are required to list all relevant experience in the "Work Experience" section of the application. Experience not included in this section will not be considered. A resume will not be accepted as a substitute.
• Submit a cover letter that addresses why you are interested in this role.
• Submit a resume.

Please submit only the required document(s) as noted above and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.

Supplemental Information

Apply online at www.careers.wa.gov.

Search for IT Business Analyst, then click Apply.

We will begin reviewing applications right away and may make a hiring decision at any time. Submitting your application as early as possible is encouraged.

If you have questions or would like more information, please call 360-890-2856.

• A background check, including criminal history, will be conducted prior to hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
• Lottery employees and family members living in the same household are legally prohibited from participating in Lottery games. Family members living in the same household may not be employed by a Lottery vendor.
• Washingtons Lottery Headquarters and Warehouse buildings are a chemical-free/scent-free environment. Employees are expected to refrain from using scented products when at those locations.

Washington's Lottery is an inclusive workplace where people of all backgrounds are encouraged to apply. We're committed to equity, respect, and equal opportunity for everyone, and we do not discriminate based on any protected status.

If you need a reasonable accommodation during the application process, or if you need this announcement in an alternative format, please contact Human Resources at 360-890-2856. Applicants who are deaf or hard of hearing may call 711 for assistance.

Badges and pins listed above are awarded to us for:

Zo8 - Sustaining an effective wellness program

Performance Management - Maintaining a robust program to engage and develop our employees

RAIN nomination- Providing a safe, welcoming, and inclusive environment for LGBTQ+ employees

YesVets - Our commitment to hiring veterans

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

I understand this position is expected to work in the office at least one day per week.

• Yes
• No

02

How many years of experience do you have analyzing business needs, reviewing systems and processes, and documenting requirements for information technology projects, including business processes, business rules, user stories, and system functionality?

• Less than 2 years
• 2 - 4 years
• 4+ years

03

Please describe your experience gathering, understanding, confirming, and documenting business and technical requirements. Include examples of how you have worked with customers or stakeholders, led meetings or requirement-gathering sessions, and documented requirements using tools such as use cases, process flows, or user stories. Explain your role and how your work helped ensure the requirements were clearly understood.

04

Please describe your experience analyzing business processes and IT systems to understand how they currently work and identify opportunities for improvement. Include examples of how you have used tools such as diagrams, decision tables, or process documentation to describe existing processes, define future needs, and support system improvements or the development of new solutions. Explain your role and the outcome of your work.

05

Please describe your experience explaining technical information in a way that is easy for non-technical audiences to understand. Include an example of how you have helped developers, testers, and business users communicate effectively, clarify questions, or reach a shared understanding of system requirements. Explain your role and how your communication helped achieve a successful outcome.

06

How many years of experience do you have testing and validating systems to ensure they meet business needs and user requirements?

• 2 years or less
• 2 - 4 years
• 4+ years

07

Please describe your experience testing and confirming that systems meet business needs and user requirements. Include examples of how you have created test cases, answered questions about requirements, supported usability testing, or demonstrated prototypes to customers to gather feedback. Explain your role and how your efforts helped identify issues, improve the system, or ensure it met business needs.

08

Please describe your experience reviewing and processing IT requests to ensure they are clear, complete, and assigned to the appropriate category. Include an example of how you have worked with business customers and IT managers to clarify requests, determine priorities, and route them to the appropriate team. Explain your role and how your actions helped ensure requests were handled efficiently and appropriately.

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov