We are seeking a highly skilled Business Analyst / Project Manager with strong expertise in the eCommerce & Payment Functional domain to lead and deliver complex initiatives. This hybrid role combines deep business analysis with end to end project management to ensure payment solutions are compliant, scalable, secure, and aligned with business goals. The ideal candidate will act as a bridge between Business stakeholders, Digital Team, engineering Team, payment providers, and external partners.
Business Analysis Responsibilities
Elicit, analyze, document, and validate business and functional requirements related to eCommerce payment systems.
Work closely with Business stakeholders & Digital Teams to translate business needs into clear user stories and acceptance criteria.
Perform process mapping and gap analysis for payment flows, understand current pain points, and provide recommendations
Analyze impacts of payment-related changes (new payment methods, Integration ) on existing systems and operations.
Support QA Validation & UAT planning, execution, defect triage, and sign-off to ensure solutions meet business requirements.
Define and track KPIs such as payment success rate, fraud rate, and recurring Failure rate.
Project Management Responsibilities
Plan, Track, and deliver multiple related projects across the project lifecycle with Agile methodology
Develop and maintain project plans, schedules, risk logs, and status reports.
Coordinate cross functional teams to ensure timely delivery of milestones and dependencies.
Proactively manage risks, issues, scope changes, and escalations.