Business Analyst

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts.

Payrate: $43.00 - $44.00/hr.
 
Summary:
Located in Plano, TX, fully onsite position requires 5 years of experience in business analysis, focusing on vendor management, business analysis, and root cause analysis.
 
Responsibilities

• Sales Operations & Enablement
  • Support the end-to-end sales operations lifecycle, including pipeline management, forecasting, territory planning, and quota administration.
  • Partner with Sales, Marketing, Finance, and DA leadership to streamline processes and remove operational roadblocks.
  • Serve as a key point of contact for sales enablement tools, systems, and processes across the DA organization.
  • Assist in the development and execution of sales enablement programs, training materials, and onboarding resources to improve seller productivity and effectiveness.
  • Oversee call center customer service operations for assigned accounts.
• Data Analysis & Reporting
  • Develop, maintain, and enhance dashboards, reports, and scorecards to provide actionable insights on sales performance, KPIs, returns, and business trends.
  • Conduct deep-dive analyses to identify patterns, gaps, and opportunities within the sales funnel and revenue pipeline.
  • Translate complex data sets into clear, concise narratives and recommendations for senior leadership and stakeholders.
  • Monitor data integrity across CRM and related sales systems, ensuring accuracy and consistency of reporting.
• Process Improvement & Project Management
  • Identify and lead continuous improvement initiatives that enhance the efficiency and scalability of sales operations processes.
  • Document standard operating procedures (SOPs) and best practices for key operational workflows.
  • Assist in managing cross-functional projects from initiation through completion, ensuring timely delivery and stakeholder alignment.
  • Support change management efforts related to system implementations, process redesigns, and organizational updates.
  • Identify and lead continuous improvement initiatives to reduce returns.
• CRM & Systems Administration
  • Manage and maintain CRM platforms (e.g., Salesforce) including data hygiene, user support, and process configuration.
  • Collaborate with IT and systems teams to evaluate, implement, and optimize sales technology solutions.
  • Provide end-user training and support for sales tools and platforms.
• Stakeholder Collaboration & Communication
  • Act as a liaison between the DA Sales team and internal operations, finance, logistics, and analytics functions.
  • Prepare and present operational updates, business reviews, and performance summaries to leadership.
  • Build strong working relationships with stakeholders at all levels of the organization to ensure alignment and effective execution.

 
Qualifications

• Bachelor's degree in Business Administration, Business Operations, or a related field (Master's degree a plus).
• 5 years of experience in Sales Operations, Business Operations, or a related analytical/operations role.
• Strong proficiency in CRM platforms (Salesforce preferred) and sales enablement tools.
• Advanced skills in Microsoft Excel and/or Google Sheets (pivot tables, VLOOKUP, complex formulas).
• Demonstrated ability to manage and analyze large datasets and translate findings into actionable business insights.
• 3 Years Call center operations experience.
• Proven project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
• Strong written and verbal communication skills with the ability to present to executive audiences.

 
Skills

• Experience working within a Decision Analytics, Data & Analytics, or Technology-driven organization.
• Familiarity with SQL or other data querying languages.
• Familiarity with data visualization tools such as Tableau, Power BI, or Looker.
• Experience supporting sales and contact center operations.
• Prior experience in a contractor or consulting capacity supporting large-scale enterprise organizations.
• Familiarity with Agile or project management methodologies (e.g., Jira, Zendesk).

 
Pay Transparency: The typical base pay for this role across the U.S. is: $43.00 - $44.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 
 
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
 
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