Highlights
5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst, with at least 2 years of experience working with Salesforce. Assist in managing Salesforce projects and enhancements, ensuring timely delivery and compliance with business needs.
Numbers & Facts
| Location | Phoenix, AZ |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1990 |
Description
Key Responsibilities
- Collaborate with business units to gather, analyze, and document business requirements related to Salesforce.
- Translate business needs into functional specifications and work with developers to implement scalable solutions.
- Serve as a liaison between IT and business stakeholders, ensuring clear communication and alignment on project goals and deliverables.
- Perform gap analysis and identify areas for process improvement using Salesforce tools and capabilities.
- Support configuration and testing of Salesforce features such as objects, workflows, validation rules, and reports.
- Assist in managing Salesforce projects and enhancements, ensuring timely delivery and compliance with business needs.
- Develop and maintain detailed process flows, data maps, and documentation.
- Conduct user training sessions and support change management efforts.
- Maintain up-to-date knowledge of Salesforce platform capabilities and recommend best practices.
Required Qualifications
- 5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst, with at least 2 years of experience working with Salesforce.
- Proven experience gathering and documenting business and technical requirements.
- Strong understanding of Salesforce Sales Cloud, Service Cloud, or other Salesforce modules.
- Ability to work effectively with cross-functional teams in a collaborative environment.
- Working experience with Agile methodologies, including Scrum or SAFe.
- Experience with project management and collaboration tools such as JIRA or Azure DevOps.
- Excellent communication, problem-solving, and analytical skills.
Preferred Qualifications
- Salesforce Administrator (ADM-201) or Salesforce Business Analyst certification.
- Experience with data migration, integration tools, or Salesforce APIs.
- Knowledge of reporting and dashboard tools within Salesforce.
Required Skills
- Salesforce experience.
- Experience with either Salesforce Sales Cloud or Service Cloud.
- Experience with Azure DevOps or JIRA.
- Salesforce Administrator certification.
Preferred Skills
- Experience managing large-scale case management systems.
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About Company
For over two decades, Sharp Decisions has provided superior, award-winning service in strategic business and technology consulting services to government agencies at all levels, as well as domestic and global corporations. With subject matter expertise in Investment Banking, Finance, Healthcare, Media & Telecommunications, and Manufacturing, Sharp Decisions is well equipped to serve your needs.
Established in 1990 with headquarters in New York City, and locations in Princeton, Charlotte, Los Angeles, Phoenix, Europe and Canada, Sharp Decisions has been the technology backbone for a client portfolio that includes an array of well-known companies. As a Certified Woman-Owned Business Enterprise and approved vendor, Sharp Decisions offers a powerful, cost-effective advantage. We actively partner with other MBEs to add value and meet diversity program requirements.
Sharp Decisions is also committed to hiring and training post-9/11, tech-savvy U.S. armed forces veterans through our V.E.T.S.â„¢ (Vocation, Education and Training for Service members) Program, but we cannot do it alone. Companies like EmblemHealth, Freddie Mac and Experian have stepped up to bring aboard our highly qualified and skilled veterans. We need more companies like them to take a stand and bring our veterans aboard. Our clients have told us that our veterans are more effective than their college hires because two weeks on the job for them equates to 2-3 years of experience! Learn more at www.sharpdecisions.com/vetsprogram.
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