Business Analyst - Oracle Fusion Order to Cash

A long-established, food and beverage manufacturing and distribution organization client of ours in Central Florida is looking for an experienced Oracle Fusion Business Analyst to support its Order to Cash environment. This is a hands-on functional role supporting the business processes, configuration, integrations, tickets, testing, and user support tied to Oracle Order Management, Receivables, Pricing, and related Oracle Fusion modules.

This is a practical, get-your-hands-dirty Business Analyst role. The company is not looking for someone who only operates at a high level or passes work off to others. They need someone who can understand the business process, work directly with users, troubleshoot issues, document requirements clearly, and own problems through resolution.

The role is structured as a 6-month contract with likely extensions and an option to hire. It is preferred that this person be located in the Greater Orlando Area to make some hybrid-onsite work possible, but there is opportunity to work fully remotely (working EST hours).

The Role You’ll Play

This person will join the Business Applications team and serve as a functional analyst supporting Oracle Order to Cash processes. The environment includes Oracle Order Management, Receivables, Pricing, Channel Revenue Management, and integrations with related systems such as Oracle WMS, Oracle Transportation Management, and a third-party Trade Promotion Management platform.

The first priority will be production support. Larger enhancement work is limited right now unless there is a compelling business case, so the early focus will be troubleshooting, issue resolution, configuration, testing, documentation, and user support across the Oracle Fusion O2C landscape.

Key responsibilities include:

• Serve as a functional Business Analyst supporting Oracle Order Management, Oracle Receivables, Oracle Pricing, and the broader Order to Cash lifecycle.

• Own the lifecycle of support tickets from intake through resolution, including business user communication, triage, requirements gathering, testing, training, and follow-through.

• Work directly with business stakeholders across customer service, receivables, warehouse operations, transportation, pricing, and trade promotion-related functions.

• Provide functional support for Oracle Pricing and Trade Promotion Management integrations, including Oracle Channel Revenue Management.

• Support configuration changes within Oracle Fusion where appropriate, partnering with internal technical resources or the managed services partner when deeper technical support is needed.

• Develop functional specifications, design documentation, test plans, test cases, and UAT criteria.

• Facilitate user acceptance testing and confirm Oracle Fusion configurations and workflows meet real business needs.

• Maintain test scripts for quarterly Oracle update regression testing.

• Troubleshoot Order Management and order orchestration issues, including production support items tied to short shipments, cancellations, backorder handling, and integration flow.

• Support integrations between Oracle Fusion, Oracle WMS, Oracle Transportation Management, and related third-party platforms.

• Create and maintain documentation for business processes, configurations, enhancements, and support procedures.

• Develop user training materials, conduct training sessions, and provide ongoing support to end users.

Background Profile:

The ideal candidate is an Oracle Fusion Business Analyst with strong functional knowledge of Order to Cash business processes and enough hands-on depth to troubleshoot real production issues. This person should be comfortable working directly with business users, asking good questions, documenting clearly, and translating operational problems into practical system solutions.

Required background:

• Experience as a Business Analyst supporting Oracle Fusion applications in an enterprise environment.

• Strong functional experience with Oracle Order Management and Oracle Receivables.

• Experience with Oracle Pricing and a working understanding of how pricing connects into the broader Order to Cash flow.

• Strong understanding of Order to Cash processes, including order management, invoicing, receivables, deductions, cash application, and related business workflows.

• Ability to gather detailed requirements and translate them into functional specifications, test plans, user stories, design documents, or related BA documentation.

• Experience supporting production issues, troubleshooting system behavior, and coordinating issue resolution with business users and technical teams.

• Experience with Oracle Fusion configuration, support, testing, and documentation.

• Ability to support UAT, regression testing, quarterly update testing, and user training.

• Strong communication skills, including the ability to explain system issues and business process concepts clearly to both technical and non-technical audiences.

• Strong attention to detail and the ability to manage multiple issues, tickets, and priorities at the same time.

Preferred background:

• Experience with Oracle Channel Revenue Management.

• Experience supporting integrations between Oracle Fusion and Trade Promotion Management platforms.

• Experience with Oracle WMS and Oracle Transportation Management at a functional or integration support level.

• Experience with Oracle OIC or working with integration teams in an Oracle Fusion environment.

• Experience with OTBI, BI Publisher, dashboards, reporting, or analytics within Oracle Fusion.

• Oracle Cloud certification in relevant Oracle Fusion modules.

• Familiarity with Agile or similar project delivery methods.

• Experience in food and beverage, manufacturing, distribution, consumer products, or other order-intensive environments.