Business Analyst - Mastery

Business Analyst - Mastery

Location: Springfield, MA

Onsite Flexibility: Hybrid

Contract Details

• Position Type: Contract
• Contract Duration: 12 months
• Pay Rate: $64.28 / Hour (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

The Operations Project Management Office (OPMO) is seeking an experienced Business Consultant. In this highly visible role, you will report to the Director of Project Management and support projects led or supported from the Operations organization. You will be responsible for coordinating, planning, and developing business analysis and requirements documentation that support a large-scale business project, as well as readiness initiatives, for implementing Salesforce across the Operations organization. This role requires extensive collaboration and communication across multiple business units within Operations and outside of Operations (technology teams, suppliers, procurement). Experience with Salesforce business and/or technical components is highly desirable.

Key Responsibilities

• Formulate and define business and/or systems scope and objectives based on both user needs and a good understanding of applicable industry requirements
• Devise or modify procedures to solve complex problems considering business and/or system limitations, operating time, and form of desired results
• Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements
• Guide and advise less-experienced Business Analysts
• Competent to work at the highest technical level of most phases of business and/or systems analysis while considering the business implications of the application of technology to the current and future business environment
• Accountable to drive escalation analysis and resolution on complex issues
• Ability to communicate difficult decisions timely, clearly, and accurately with internal and external colleagues
• Develop recommendations by applying critical thinking to conduct analysis and weigh risk
• Lead initiatives supporting business strategy and process improvement
• Identify gaps in processes/procedures and make recommendations for improvement
• Develop a strong network of resources/business partners across the organization and our vendor partners
• Facilitate and organize meetings with key stakeholders and business partners

Required Skills

• Lead analysis of impacts to the business (impact analysis)
• Development of business process models, process outlines, procedures and job aides to help ready the Business
• Perform requirement management planning for medium to large scale projects
• Leads business analysis across multiple parallel initiatives
• Gathering and documentation of functional and non-functional requirements
• Clear and concise written and verbal communications
• Strong facilitator to drive requirements gathering sessions
• Collaborate with business and systems experts
• Peer review of work product
• May provide oversight of overall quality of work product
• Negotiate and influence requirements direction

Preferred Skills

• Works with guidance on more complex projects
• Capable of applying knowledge to handle all but the most complex problems independently
• Anticipates change and directs or redirects efforts
• Looks for and finds ways to improve operations while ensuring business value and outcomes

Required Experience

• A minimum of 5 years of related business analysis experience

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This organization is a leading mutual life insurance and financial services company with more than 175 years of operating history, founded in Springfield, Massachusetts in 1851 and operating across all 50 states to serve millions of policyholders throughout the United States. As a mutual company owned by its policyholders rather than shareholders, it manages $312 billion in client assets and recorded statutory operating earnings in 2025, earning the Gallup Exceptional Workplace Award in 2026 as well as recognition as Forbes' Best Life Insurance Company and a place on Ward's 50 top life and health companies. The organization's offerings span whole and term life insurance, disability income coverage, long-term care products, annuities, retirement planning, and wealth management services, with professionals in insurance, financial planning, actuarial science, compliance, technology, operations, and wealth management contributing to a culture built around long-term value and relationships.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-17141 Industry: Data & Analytics

#LI-Hybrid #LI-GTT