Business Analyst - Marketing, Sales and Communications

Are you an analytical thinker that loves a new challenge? Do you thrive in a fast-paced environment where you can investigate process improvements? Do you enjoy finding new solutions and executing them? If the answer is “Yes!” then we have an exciting opportunity for you!We are looking for a high-performing Business Analyst to partner with our Sales, Marketing, and Communications disciplines and provide hands-on management of several applications. The position provides a broad range of systems oversight, from operational performance and support to new technology integrations and systems integrations.Responsibilities:

• Serve as a single point of contact and facilitate solutions to meet business needs, including hands-on intranet changes and applications support for our marketing and sales teams. 
• Serve as a liaison between Client and third-party contractors to facilitate solutions.
• Analyze the company’s business processes, applications, architecture, and infrastructure to identify pain points, make recommendations, and facilitate the execution of said recommendations
• Perform data analysis and process mapping to reveal process improvement opportunities and root causes. Review and summarization of data for decision-making and process improvement.
• Communicate, collaborate and work with and between technology teams and other departments
• Define and convert business requirements, processes, and designs into a comprehensive, robust, efficient, scalable, and stable solution.
• Partner with Technology Managers to roll out new technology and processes to provide solutions to end users. 
• Resolve user system issues and escalate as needed.  
• Create process documentation, job aids, and training materials to support end-user experience. 
• Work with third-party vendors and internal project teams to develop best practices for standard use of systems. 
• Oversee all phases of project execution, including initiation, planning/development, production/execution, monitors/controls, closing/post-release activities, ensuring project success.

Qualifications:

• Bachelor’s Degree in Business, Information Technology, or a related discipline 
• 5-8 years of experience 
• Strong data analysis skills, including skills to rapidly learn new data assets.
• Business process skills, including process mapping, process management, project management, strategic thinking and change leadership.
• A high degree of efficiency and proficiency in understanding business processes and reshaping processes while integrating new technology solutions.
• Experience with end-user systems support. Including diagnosing, researching, and resolving end-user issues.
• Ability to quickly learn systems purpose, process, and potential to provide a high level of systems support, long-term viability, and continual improvements.
• Deep interest in technology and innovation and how it impacts the business.
• Excellent problem-solving and analytic skills to isolate problems, recommend solutions, and implementation of solutions. 
• Experience leading system solution direction with an emphasis on business architecture, process reengineering, and long-term maintainability. 
• Excellent communication management; critical thinking abilities; oral, written, and graphic communication skills.
• Must be a self-starter with the ability to work independently and in a collaborative team environment. 
• Excellent people skills with the ability to communicate with various levels of leadership. 
• Proficient in MS office
• Ability to travel as needed (~10%).