Business Analyst (Mainframe & ITSM)

Job Title : Business Analyst (Mainframe & ITSM)

Location: McLean, VA (onsite)

Job Type : Full-Time

Salary Range : $130,000-$160,000 a year

Job Description

We are seeking an experienced Business Analyst (Mainframe & ITSM) with a strong background in Business Analysis, Mainframe technologies, and IT Service Management (ITSM). The ideal candidate will bridge the gap between business and technology teams by gathering requirements, supporting production operations, and driving enhancements for enterprise Mainframe applications. Experience in Banking, Financial Services, Cards & Payments, or Insurance domains is highly preferred.

Must Have Technical/Functional Skills

Business Analysis

Requirements Gathering and Analysis

Business Requirement Documents (BRD)

Functional Requirement Documents (FRD)

User Story Creation

Process Mapping and Workflow Analysis

Stakeholder Management

UAT Planning, Coordination, and Support

Mainframe Technologies

COBOL

JCL

DB2

VSAM

CICS

IMS (Preferred)

Batch Processing

ITSM & Operations

Incident Management

Problem Management

Change Management

Service Request Management

Root Cause Analysis (RCA)

SLA Tracking

ITIL Framework

Tools

ServiceNow / Remedy

Jira

Confluence

Client ALM / Quality Center

MS Excel

Microsoft Visio

Preferred Domain Experience

Banking & Financial Services

Retail Banking / Credit Union

Cards & Payments

Insurance

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.