Work location
17100 NW 59TH AVE
HIALEAH, FL 33015
UNITED STATES OF AMERICA
FL7-400-01-51
****Portuguese and English required, Spanish a plus.******
Schedule: Candidate hours will be Brazil Business Hours - Monday-Friday- 8:00am-5:00pm or 7:00am-4:00pm EST. Some US holidays required.
**Full On-site, Hybrid after 120 days onboarding. Minimum of 3 days onsite
About the Role
First point of contact for technical support inquiries received in Latam (Brazil) Client Servicing department from high revenue clients via email or phone channel. Day to day activities will include being responsible for reading, analyzing and/or determining appropriate handling and resolution of technical requests. Requests consist of treasury, cash management, card and/or depository products which are being operated by the client through the bank's electronic platform. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Work location is Miami Lakes, FL
Required Skills:
*Bilingual (Portuguese and English / Spanish a plus)
" 1-2 years Banking/Financial industry experience.
" 1+ years of experience working with customers.
" Oral & Written Communication
" Active Listening
" Time Management
" Critical Thinking
" Relationship Building
" Collaborating
" Quality Assurance
" Problem Solving
" Multitasking (i.e. ability to navigate multiple computer systems while interacting with the customer)
" Microsoft Excel
" Microsoft Outlook
" Microsoft PowerPoint
" Microsoft Word
CashPro Consultant serves as a seasoned proficient technical liaison between our systems to train, educate and support LATAM clients.
Responsible for interfacing with med/high revenue clients. Provides technical systems and software support for modification, implementation, or conversion of business systems. Supports the process of translating business needs into formal Business Requirements deliverables. Acts as liaison between business unit and software, hardware developers, and vendors. Participates in design, development, and implementation of complex applications, or systems, often using new technologies. Serves as a fully seasoned, proficient technical resource. Participates as an individual contributor on projects, completing activities as a part of a team related to special initiatives or operations.
Work hours are normally 7:00am - 4:00pm EST to cover Brazil work hours. Some US holidays will apply. Ask manger to discuss during interview.
Ability to conduct discussions with Clients in a confident manner.
- Intermediate ability in computer skills.
- Ability to navigate multiple computer systems while interacting with the customer.
- Routine accountability is for technical knowledge and capabilities. Typically as an individual contributor.
- IT degree preferred or substantially equivalent experience.
- Prefered 3 years minimum experience with technical support or banking services
- Speak and write fluently in English and Portuguese (Spanish a plus).
- Excellent communications skills, and ability to present to an audience.
- Ability to work under pressure in a team environment.
- Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
- Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.
- Comfortable receiving ongoing performance feedback and coaching.
- Comfortable with ongoing change and learning new technology/processes.
- Ability to analyze and resolve customer inquiries.
- Ability to provide a positive customer experience through creative solutions.
- Ability to engage with customers, begin a conversation, build rapport, and handle objections.
Top 3 Must Have Skillsets Required:
1. Fluent Portuguese
2. Microsoft Office
3. Strong attention to detail