Business Analyst (Level I)

Responsibilities: CashPro Consultant serves as a seasoned proficient technical liaison between our systems to train, educate and support LATAM clients. Participates as an individual contributor on projects, completing activities as a part of a team related to special initiatives or operations.

Our Client, a Banking company, is looking for a Business Analyst (Level I) for their Hialeah, FL location.
 
Responsibilities:

• CashPro Consultant serves as a seasoned proficient technical liaison between our systems to train, educate and support LATAM clients.
• Responsible for interfacing with med/high revenue clients.
• Provides technical systems and software support for modification, implementation, or conversion of business systems.
• Supports the process of translating business needs into formal Business Requirements deliverables.
• Acts as liaison between business unit and software, hardware developers, and vendors.
• Participates in design, development, and implementation of complex applications, or systems, often using new technologies.
• Serves as a fully seasoned, proficient technical resource.
• Participates as an individual contributor on projects, completing activities as a part of a team related to special initiatives or operations.

 
Requirements:

• *Bilingual (Portuguese and English / Spanish a plus)
• 1-2 years Banking/Financial industry experience.
• 1+ years of experience working with customers.
• Oral & Written Communication
• Active Listening
• Time Management
• Critical Thinking
• Relationship Building
• Collaborating
• Quality Assurance
• Problem Solving
• Multitasking (i.e. ability to navigate multiple computer systems while interacting with the customer)
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word
• Ability to conduct discussions with Clients in a confident manner.
• Intermediate ability in computer skills.
• Ability to navigate multiple computer systems while interacting with the customer.
• Routine accountability is for technical knowledge and capabilities.
• Typically as an individual contributor.
• IT degree preferred or substantially equivalent experience.
• Prefered 3 years minimum experience with technical support or banking services
• Speak and write fluently in English and Portuguese (Spanish a plus).
• Excellent communications skills, and ability to present to an audience.
• Ability to work under pressure in a team environment.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Self-motivated and able to work unsupervised.
• Candidate will be able to manage own time and know when to escalate.
• Comfortable receiving ongoing performance feedback and coaching.
• Comfortable with ongoing change and learning new technology/processes.
• Ability to analyze and resolve customer inquiries.
• Ability to provide a positive customer experience through creative solutions.
• Ability to engage with customers, begin a conversation, build rapport, and handle objections.
• Top 3 Must Have Skillsets Required:
• Fluent Portuguese
• Microsoft Office
• Strong attention to detail

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

Why Should You Apply?

• Health Benefits
• Referral Program