Additional Job Details
Come join our Client Support Team!
We are seeking a Client Support Analyst who has a passion for making a difference in the Natural Gas and Retail Energy market.
The ideal candidate will be expected to support our Channel Partners and Sales
Team by resolving post-deal inquiries and navigating operational challenges across most deregulated markets.
Responsibilities and processes the candidate would be involved in include commission inquiries, enrollment rejections, billing resolutions, early drop notifications, and market change communications, amongst others.
This role is based in Downtown Houston, Texas. As we continue to grow, we need high caliber, experienced individuals with a winning attitude and a commitment to exceptional service levels.
Job Overview:
The Client Support Analyst serves as a critical post-deal liaison between NextEra Energy Services, Brokers, and the Sales Team.
This role requires a detail-oriented professional who can conduct thorough operational research, resolve complex inquiries, and ensure exceptional service delivery across all phases of the customer lifecycle following contract execution.
In this position, you will be the primary point of contact for brokers and sales representatives navigating post-deal inquiries including enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios. Success in this role demands strong analytical capabilities, excellent communication skills, and the ability to manage multiple priorities while adhering to SLA's.
The Client Support Analyst conducts complex operational analyses to support informed decision-making within the business unit, acting as a trusted advisor to internal and external stakeholders.
This position requires proactive engagement in process improvement, cross-functional collaboration, and consistent communication with leadership on deliverables and status updates.
The ideal candidate brings a passion for the retail energy and gas market, demonstrates a winning attitude, and thrives in a fast-paced environment where problem-solving and customer advocacy are essential.
As NextEra Energy Services continues to grow, we seek high-caliber, experienced professionals ready to make a meaningful impact in the natural gas and retail energy markets.
Required Qualifications
" High School Grad / GED
" Bachelor's or Equivalent Experience
" Experience: 2 years
Preferred Qualifications
" Effective Written Communications
" Effective Verbal Communications
" Financial Analysis
" Microsoft Office Suite
" Bachelor's Degree
| Enable Skills-Based Hiring | No |
| All NextEra Energy Contingent Workforce Program (CWP) assignments are eligible for worker furlough. Typical furlough schedules coincide with select national holidays, but may be subject to change. Suppliers will be notified by the CWP of those workers impacted and the applicable furlough dates prior to each furlough period. |
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| HSO - Houston Symmetry Office - 0000963013 |
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| Will driving be required as part of position duties/work? | |
| No |
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| Driving Record Validation | |
| For all positions indicating driving requirements, supplier must hold validation of non-restricted current driver''s license and demonstrate the following: no alcohol/drug related driving offenses within the previous five years and/or the license is not currently suspended or restricted related to hours of driving or reason for driving. |
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| Will Per Diem and Mob/De-Mob expense types be available for this requisition? | |
| No |
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| If Per Diem is available, please indicate the maximum amount: | |
| 0.00 |
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| If Nuclear Business Unit: On-Boarding Note | |
| Nuclear workers requiring unescorted badge access will follow onsite in-processing procedures. All others will be required to complete Non-Nuclear pre-assignment screenings through their staffing supplier. Please contact CWP with any questions: cwp@nexteraenergy.com or 561-694-4761. |
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| Will the selected worker require unescorted badge access into Nuclear protected areas? | |
| No |
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| Is NERC CIP unescorted physical or cyber access required for this assignment? | |
| No |
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| Which NERC access is needed? | |
| N/A |
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| Is Federal Energy Regulatory Commission access required? | |
| No |
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| Hours per Day | 8 |
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| Hours per Week | 40 |
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| Total Hours | 2,088.00 |
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