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Job Type
Full-time
Description
Position Scope
The Business Analyst will work within the Stowers Service and Product Support Department to streamline processes and develop new solutions. This role requires a close relationship with various departments and a critical focus on enhancing service efficiency and customer satisfaction through digital solutions and data-driven insights.
Requirements
Essential Job Functions
- Analyze current departmental processes and identify areas for improvement.
- Collaborate with stakeholders to define and document requirements for new solutions.
- Analyze data to provide actionable insights and identify trends or areas for improvement.
- Evaluate existing IT infrastructure and recommend system enhancements.
- Act as a liaison between business teams, IT, and external vendors to ensure successful project delivery.
- Maintain departmental solutions and associated training documentation.
- Develop, implement, and manage project plans as required.
- Align with stakeholders on departmental and organizational roadmaps and priorities.
- Facilitate training and support for end users on new systems and processes.
- Unit test new reports and applications to ensure functional requirements are met.
Knowledge, Skills, and Abilities
- Strong analytical skills with a proven ability to use data to drive business decisions.
- Strong collaboration skills with experience working across multiple departments and teams.
- Excellent written and verbal communication skills, including the ability to convey technical information to non-technical stakeholders and translate business requirements into technical specifications for developers.
- Ability to manage multiple projects and priorities concurrently.
- Knowledge of software implementation and management practices.
- Ability to analyze business processes and recommend effective solutions.
- Strong organizational, planning, and project management skills.
Education Requirements
- Bachelor's degree or related work experience
- 5+ years of experience in business analysis, process improvement, or project management
Experience Requirements
- Minimum of five years of experience in business analysis, process improvement, project management, or a related field.
Preferred Qualifications
- Experience with Power BI or other data visualization tools.
- Experience with automation tools.
- Experience using T-SQL or similar query languages.
- Experience with project management and software lifecycle management tools, preferably Azure DevOps.
Computer and Technical Skills
- Microsoft Office Suite, including Excel, Word, and PowerPoint.
- Power BI or other visualization tools.
- Automation tools.
- T-SQL or similar query languages.
- Azure DevOps or similar project management/software lifecycle management platforms.
Work Environment
- Primarily office-based environment with regular interaction across departments.
- Frequent collaboration with internal stakeholders, IT resources, and external vendors.
- May require participation in cross-functional meetings, training sessions, and project implementation activities.
Leadership Responsibilities
- No direct supervisory responsibilities.
- Provides project leadership and coordination across functional teams.
- Influences process improvement initiatives and supports organizational change management efforts.